Dont have internet

[KateBudzan]

Many evenings my internet doesn’t work at all — so badly that I can’t even log into the Sky app because there’s no Wi-Fi.

The Wi-Fi simply doesn’t work, even when I’m sitting next to the router with my phone!

I live in a small house and have only one TV, and of course it doesn’t work either.

I’m really fed up with this!

[caesarome]

@KateBudzan 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them so they can look into this for you.

[KateBudzan]

I’ve done this a thousand times.

The router shows a white light, says the connection is perfect, but the Wi-Fi network doesn’t even appear in the list of available networks.

What is this?

[JimM1]

@KateBudzan Are all your wifi devices disconnecting, try the hub off for 5 minutes, then when back on see what the phone say's does it have wifi bars on the phone but with an ! exclamation mark in the bars?

TV if you can connect it with a wired Ethernet cable that is another way for checking also, rather than wifi connection!