Intermittent connectivity

[Yogendrs]

WiFi speed test shows 50MBPS around, calls says reconnecting atleast once in a minute, teams call drop once in 30 second, my plan is 300MBPS speed.

im okay with 50mbps as is but i need a reliable connection to work from home please someone assist.

i have even got Tp-link booster but nothing has changed. Please help. 

[JimM1]

@Yogendrs Switch your booster off, and do a service check for the history on your connection! 30 days to look back on, broadband and the > to expand and see what it looks like!

https://www.sky.com/servicechecker

https://www.sky.com/help/articles/broadband-speeds-explained

[Yogendrs]

Hey Jim, I did that before and now too everything says good and green in the test (306 MBPS hahahaha) but frankly I am having packet drops issue me and my wife both work from home and we are having issues from the day we switched to SKY from EE.

EE was perfect never had any issues, I just wanted higher Speeds but now I'm gone more down. 
can this be sorted anyways? 
or let me know what's the procedure to move out of SKY with a reason of not reliable service. 
Thank you

[JimM1]

@Yogendrs So i am the opposite had the EE Smarthub+ on the FF500 Fibre connection, they stuffed the FW update mid Feb2025, and i quit them 11 months into the 24 month contract, had enough nothing at all wrong with either EE/SKY fibre wise, have dropped my SR203/SE210 combo off now and Asus up front and centre, nothing was wrong with the sky gear it worked fine. BQM picture from the other day so once it clears you will see it below not live now so cannot link!

Latest BQM just ended on Sat!

[JimM1]

@Yogendrs Are you still in the sky 30 day cool down period with them? There is a no questions asked policy for getting out!

[Yogendrs]

Don't we have the fix please?

no I took it in October and been pushing it from then somehow. 

[JimM1]

@Yogendrs What sky hub do you have the white or the black one, sky Broadband Hub or the sky Max hub, also say what model your Tp-Link is as a RE or in AP mode, RE is wireless and AP is cabled!

[Yogendrs]

@JimM1 white colour sky hub, sky max hub.

tp-link wireless extender 

[JimM1]

@Yogendrs The worst combo ever, the Tp-Link it has a model ie like RE705X etc....

Can you say what you had Oct time with your EE/BT router, any extender or smart wireless involved, when you say you wanted faster was that a Fibre Upgrade and moving to sky!

Have a read at this post below to get the idea, if it's all too much say now!

Not what it's cracked up to be | Sky Community

[Yogendrs]

@JimM1 Tplink model RE330 

while in EE I dint had any booster

[JimM1]

@Yogendrs Have a read at the links below and say if you have anything with those on your sky Contract apart from just having a sky Max hub! That means the addon supplemental Max service, you will see it on your bills it's an extra £10 per month less any discount's that sky gives with it!

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee