Intermittent connection

[EmmaM2021]

Hi, Having had a new router recently due to Internet quality, we seem to be having the same issues again. When streaming other apps through our smart TV it buffers every few minutes and sometime won't load apps/programs at all. Currently I am at home on my own so no other devices are streaming or using large amounts of bandwidth. Whilst the connection tests state there are no issues there clearly are. I never had this issue with Sky Broadband before we moved to Sky Stream so I am inclined to think that this is the problem, and even when we're not watching it's using all the Band width available making nothing else viable. If this is not resolved soon I will be looking to move all my TV and broadband services elsewhere as this simply is no longer becoming acceptable.

[JimM1]

@EmmaM2021 You dont say what you have for speed's or how you are actually streaming to the device/devices you are using, have you tried to do so by Ethernet cable connection? Have linked the speed info from sky below for you!

https://www.sky.com/help/articles/broadband-speeds-explained

[EmmaM2021]

Hi Jim,

It says I have 312mb/s and connection to the house, router and WiFi are all good (when clearly not).

I'm streaming via WiFi as the TV is in another room so ethernet connection is not viable. As previously mentioned in the 12 years prior to this my broadband with Sky has always been great with no complaints, but since moving away from Sky Q to Sky Stream the problems are frequent, albeit sporadic. 

[JimM1]

@EmmaM2021 Sorry but that is the nature off wireless wifi and streaming in gereral everything needs to be tip top all off the time, you may wish to look at powerline to get the TV off the wireless but it's all up to you! Have a look below two types to look at!

TL-PA7017 KIT | AV1000 Gigabit Powerline Starter Kit | TP-Link United Kingdom

TL-PA7017P KIT | AV1000 Gigabit Passthrough Powerline Starter Kit | TP-Link United Kingdom

[EmmaM2021]

Thank you for your reply but I don't feel that is a satisfactory justification given that it never used to be an issue, particularly as I specially upgraded by broadband package to provide better and faster speeds. 

[JimM1]

@EmmaM2021 Your final statement then for assistance that is a call to sky for you! Just dial 150 on your landline and customer service is open 8am to 8pm!