Q box dropped off Wi-Fi when we were on holiday and will not reconnect.

[WillskyHDB]

We went away for 2 weeks and came back to find TV saying 'insert viewing card with chip facing up' - it hadn't ever been touched but we did that.  Then it said 'no internet connection'. We tried re-inputting the password for the Wi-Fi numerous times.  No luck.  Have tried turning everything off.  Too far to connect an Ethernet cable.  Any ideas? 

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks