Alexa echo issues since moving to sky broadband

[JOHNATHAN66]

I am hoping some one can help? Since moving to sky broadband my Alexa echo is experiencing issues ( Various functions acting strange and intermittent ).
I had to replace  all of my smart plugs as they stopped working  remotely when my broadband moved to sky and I never made the connection with them but seems strange that the Alexa echo is affected and have been through all possibilities with Amazon to resolve without success.

Has anybody experienced this and found a resolution? Thanks in advance

[Chrisee]

@JOHNATHAN66 possible explanation of the smart plug issue is the need to split the standard dualband wifi SSID into two so you have a dedicated 2.4GHz SSID which somecsmart plugs require see Split Sky WiFi bands

Can't explain the Alexa issues assuming it has networked properly these units can be a pain to network requiring s factory reset but do check the unit is running the latest firmware.

[HPSLondon]

Hi @JOHNATHAN66 

I am having the same issues with my Echo Dot. Did you manage to find anything?

Thanks