Hub 6/WiFi Max not allowing me to split 2.4 and 5.0

[Jo+Nathan]

I have just taken Sky WiFi Max and now i cannot split the frequency to be able to connect my outside lights and also my car charger which run on 2.4 hz ? Any ideas ? Wish I'd stick to the old router 

Moderator note: Added 'Hub 6' to title

[TimmyBGood · Accepted solution]

@Jo+Nathan 

As you've discovered, the Max Hub does not have that option: we've highlighted to Sky that this is a significant issue for some subscribers.

[jc173]

I have just bought from amazon some eightree smart plugs but when I tried to conct to alex it coud'nt find them, as they work on 2.4ghz, and I am not to sure what frequency my router is on could you please help

Joe

[Chrisee]

@jc173 all current Sky hubs are dual band so have both 2.4 and 5GHz bands using a single SSID which some IOT kit cant cope with. On all the older hubs these instructions of how to splitvthe bands to get separate SSIDs should work Split Sky WiFi bands

Onnthe latest Wifi Max system you can turn off the 5GHz bands connect your devices then turn the 5GHz band back on and tgey should stay connected. The settings are in the My Sky app assuming Sky have set it up correctly for you.

[AnneiS]

We have received our Sky Max hub today and, like others on here, we cannot access the Hub through the Sky App. However we also had a more pressing issue in that the hub was not broadcasting the SSID provided on the card sent with the hub.

Instead the hub was broadcasting 2 SSIDs:

ADA_AP0  2.4 Ghz

ADA_AP1    5 Ghz

So clearly the hub is capable of separating the two frequencies.

Unfortunately the provided password would not allow us to access WiFi, so the hub is being returned tomorrow

[Hairy_Gav]

Hi Just upgraded my sky broadband to include sky glass.  Took delivery of the TV and hub today, TV appears great.  Changed the SSID on the new hub to the old name and password to make it easy and not have to change 20/30 devices for their connections.  However I have a couple of devices on 2.4GHZ and only operate on that frequency.  However the next MAX hub does not let you rename the 2.4, only rename both SSIDs which is not what I want.  The rename worked for most items but my SMART outdoor lights will not work as they only work on the 2.4GHZ, How can you rename the 2.4GHZ name?

[jamesn123]

Hi @Hairy_Gav 

You'd need to split your WiFi bands on the max hub 

[mae-3]

@Hairy_Gav 

The procedure is to disable the 5Ghz wireless band, connect the devices that will only work on 2.4Ghz, and reenable the 5Ghz wireless band.

[Hairy_Gav]

Thanks have tried that, but the 2.4switch would not operate after doing that. Thanks though. I have now reverted to just broadcasting the 2.4 and disabled the 5. A few passwords later and back up and running on all. Frustrating though that I am not able to do so like the old sky router. Hopefully I won't need the 5 or later wifi enabled devices that I get only work on 5! 

[Hairy_Gav]

Thanks. That's what I was trying to do and it would not allow me to split like the old sky router which was 3yrs old. Reverted to just broadcasting the 2.4 just now....hope I don't need the 5 in future!

[TimmyBGood]

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@Hairy_Gav wrote:

. it would not allow me to split like the old sky router which was 3yrs old. 

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The Max Hub is fundamentally different to previous Sky router hardware, and based on technology from Plume.

[Hairy_Gav]

Yeah see that. But shame that they don't tell you before hand. Loads will have these type of switches that control electrics in the house that can only work on 2.4. Other providers allow you to broadcast 2 frequencies with different SSIDs......just no Sky eh?

[TimmyBGood]

@Hairy_Gav 

Typically the problem is that the initial setup of such things cannot procede when the IoT hardware is using 2.4Ghz only but the app controller host device is on 5Ghz.  Plume actually has a dedicated solution for that, which unfortunately isn't available in the My Sky app.

[Chrisee]

@Hairy_Gav can you post details of the smart plugs which would not stay connected when you switched the 5GHz band back on as other users have reported their kit  still worked. 

Running the White Wifi Max hub with only the 2.4GHz band is like buying a fast car and never changing out of first gear. The hub offers fast wifi which requires both bands to give the high speeds you are paying for. 

[Hairy_Gav]

Agreed re the 1st gear.... but with max download of 25mb I won't notice eh. It's electrical switches I have that controls outside lights. I checked with my spark ⚡️ pal and he said these type don't come in 5ghz frequency. Hence turning the 5 off eh.