Discussion topic: angry about poor service
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Message posted on 20 Apr 2025 04:09 PM
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angry about poor service
I'd like to start a conversation with you about the possibility of canceling the service, since I've been having a lot of problems with the internet service for about two weeks. Everything on your app says it's fine, however, the speed is far below what you offered me, and the network disconnects every 3 or 6 minutes. I don't know what to do anymore. I've tried calling, and the operator answers, but she isn't very helpful. I was also interested in more speed that they could offer. Obviously, it would increase the cost, I know. But seeing this problem I've had for almost two weeks, I feel like I'm not very interested in the service. I've had to use my mobile device as a router at home.
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All Replies
Message posted on 20 Apr 2025 04:13 PM
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Re: angry about poor service
We are just fellow customers on here like yourself you are not contacting sky on here, you need to call sky about this
Message posted on 20 Apr 2025 04:13 PM
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Re: angry about poor service
Not sure if you are aware @Eli5 but this is a customer helps customer support forum so you are not talking to Sky by posting on here.
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 20 Apr 2025 04:14 PM
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Re: angry about poor service
We can't cancel your subscription on here
Message posted on 21 Apr 2025 07:44 AM
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Re: angry about poor service
@Eli5 while you are not talking to Sky by posting in the forum members can often help but we need information on the precise issue.
You mention disconnections every few minutes what if anything happens to the lights on your Sky hub when you lose connection? See https://www.sky.com/help/home/broadband/sky-broadband-equipment/sky-hub/lights-on-my-sky-hub/article...
If as I suspect they dont change does your device indicate it has lost WiFi connection? Dodgy WiFi is very common issue as wifi signal levels are affected by the layout and type of construction of your home and frequently you need more than a single Sky hub to get usable wifi in every room. Sky sell,add-ons to help or you can buy your own wifi equipment.
You mention wanting more speed whether Sky can offer you a higher speeds depends on how your home is connected. If you are still on a partial fibre service where the final connection is via a copper phone line then the speed you can get is limited by the length of that line. If your home can be connected by full fibre then Sky can offer speeds up to 900Mb/s. Access to full fibre depends on whether Openreach has installed the necessary infrastructure in your road. However if your current limitation is down to poor wifi in your home speeding up the speed to your hub will do little or nothing.
Hope thst helps
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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