Booking an engineer

[Angie71]

I have accidently cut my Internet cable while gardening and need to book an engineer to replace it. I can't find a phone number or email. Virtual  chat sent me here. Thanks for help 

[Daniel0210]

@Angie71 

Sky don't use email for general communication. You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[Angie71]

Thank you so much, I'll try that.

[Angie71]

I found the phone number and booked an engineer for Tuesday 

Thanks again for your help 

[Williamandpete4]

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