Broadband installation

[Agnesiite]

Hi,

I would like to know if my new broadband will be installed on Wednesday 1st October? Because I haven't got any confirmation, only the provisional info and on "My orders" nothing is showing.

Kind regards 

Agnese

[caesarome]

@Agnesiite 

When did you place the order as it should be shopwing on your account if you are logged in with the correct details.

[Agnesiite]

I've placed order on 24th September. Yes, and unfortunately it is still not showing.

[JimM1]

@Agnesiite Provisional date can be a pain until sky can firm up with OR what that date is going to be, i got lucky and went from the 14-21 day's down to 5, was a rush sky's end to get the hub out the door but they managed it but told them not to worry the EE one would stay up working, if not my Asus for sure will! 

You just may have to do the call in for any update if they have one for you!

[Agnesiite]

Sorry but I didn't understand what is EE or Asus? You mean that internet would work with only the box?

[JimM1]

@Agnesiite I moved from an EE supplied broadband back to sky, the Equipment EE Router or my Asus Router would work on sky with no issues, been doing this for a long time so had nothing for me to worry about! Ordered 5th Mar live on sky 10th Mar!

It's all down to the switchover time that OR can be organised to do. Standard if you look at the e-mail sky would have sent you is X amount off day's and worse case upto 90 Day's....

Your Broadband Contract Summary and Information is the e-mail heading that was sent to me on order day, delivery off service is the section if you have that! Also in the sky My Message section if you can get to it on your account!

I also got my go live e-mail 20 minutes after the 1st but that would be due to the accelerated installation day as it was well quick and that is NOT the norm!

[Agnesiite]

Unfortunately I just moved house and cancelled my TalkTalk broadband , but I took a Vodafone Wifi hub box for 2 weeks just until I found a new broadband like Sky. I need to take this Hub box back this Saturday as I don't want to have 2 year contract with them, so I was hoping the Sky will start this wednesday like they said when I applied for the new broadband.. 

I haven't even received the Sky box yet even though Royal Mail said it will be delivered Saturday morning, but now Tracking is unavailable. And I still cannot access any information on my account. I don't know what to do..

[Chrisee]

@Agnesiite Sky dispatch hubs to arrive roughly 2 days before activation so the hub is only really due today Monday for an install on Wednesday. Royal Mail's tracking is notoriously bad as you only see something after a delivery attempt.

The vast majority of activations happen on time but inevtably a few dont so nobody can guarantee thst the hub will artive or the actuvation will happen as planned but the risk it won't is relatively low. 

[Agnesiite]

Thank you for information . So it means I shouldn't worry that I cannot access my account details ? And hope that engineer will come on 1st October?

Many thanks 

[JimM1]

@Agnesiite You should be worried, your account would have by now allowed you to connect see everything regarding your order, the state off it being supplied and the ability to look at the dispatch and tracking off products.

[Agnesiite]

So does it mean I have to call customer service or you can check it online what's the problem?

Thnak you 

[Agnesiite]

Also I received the box today

[JimM1]

@Agnesiite You can try, link is below!

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