Sky Max Hub clicking noise

[Chrischev]

Hi there

Received my new Sky Max Hub a few days ago. Happy with the speeds, but the router has a clicking noise every few seconds. Quite annoying as I sit next to it a lot of the day. 

I've seen others have this issue online, but no one seems to have a solution for the Sky Max Hub (the option to change to WANoE only mode is not present on the Sky Max Hub).  Does anyone have an alternate solution?

Many thanks 🙂

[JimM1]

@Chrischev Is your Sky Max hub connected to a DSL or a WanOE circuit? As the mode for auto operation is supposed to take care of the switch one/other does seem that there is a problem, other advice has been to just get the hub replaced. SR203 is easy enough to change, and have NO experience on the SR213, is there NO partial web manager interface to that hub at all?

That's the problem with apps and hubs, is there anyway you may have to contact sky to see if they can access and look see. but it will be for sure the DSL relay clicking on/off as it does not know what to do!

[Chrischev]

Thanks for your detailed reply 🙂 

Well the router is plugged in via the 4th ethernet port labeled WAN, so I guess it is on the WANoE circuit?

I have logged in to the router (192.168.0.1) and looked for the setting i spoke about, but it is not there. And no luck in the My Sky app either. 

Apologies if my language is incorrect, not the most knowledgeable about routers.

[JimM1]

@Chrischev Then it's a call to sky and see what can be done!

[Chrischev]

Rang and sending me a new one 🙂 Hoping all of them aren't the same

[JimM1]

@Chrischev You will soon find out! Just power it up first at the side wait 5 miniutes as not connected will show you the indication, then listen if you hear any clicking going on....