26 Jan 2023 11:33 AM
I've not been sent a return label for my Sky Broadband equipment, can you please send me on as soon as possible please
26 Jan 2023 11:37 AM
Posted by a Superuser, not a Sky employee. Find out more
@Ben+Pep wrote:
I've not been sent a return label for my Sky Broadband equipment, can you please send me on as soon as possible please
Hi @Ben+Pep
Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home
All return details are in the following link where you can print your own labels.
26 Jan 2023 11:55 AM
Posted by a Superuser, not a Sky employee. Find out moreAs you've probably now gathered, we are fellow customers here. Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, so 14 days for broadband (to the address that the account is registered at).
Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised.
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