My sky bag sent out today to return equipment is lost , please send out new bag

[Nicole100]

Please send new bag to return my equipment as post man left it at door and it is lost

[Daniel0210]

@Nicole100 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

If the arrival of packaging is delayed/lost/damaged it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. 

https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[GD1]

@Nicole100  Your duplicate thread you created inthe email forum (which is not an email route to Sky) has been removed, you have received  a reply on this thread.