Cancelled sky awaiting credit refund

[shayfred]

thank you so much! can you help me escalate the messaging team pls? @Daniel0210 

[caesarome]

@shayfred .

To confirm that you see a credit on your account ?

[Daniel0210]

@shayfred 

From my first reply to you…

please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active. 

[shayfred]

I can confirm and the payment method is still live @Daniel0210 

[Daniel0210]

@shayfred 
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[shayfred]

@Daniel0210 thank you so much! i've got it, will keep my eyes peeled.

[shayfred]

@caesarome confirmed!