balanced carried forward

[zahrasidd]

It says i've got £94.00 balance carried forward what exactly does this mean?

[caesarome]

@zahrasidd 

Does it say just balance carried forward or credit balance carried forward, if the former it is because you still owe £94 from a previous bill, if the later it is money that is owed to you.

[zahrasidd]

it says balance carried forward, is there any way to get this money back or can i use it to pay off my bill for the upcoming month thank you for responding btw 

[Mark39]

---

@zahrasidd wrote:

it says balance carried forward, is there any way to get this money back or can i use it to pay off my bill for the upcoming month thank you for responding btw 

---

That indicates that your last bill wasn't paid and the outstanding balance is being added to your next bill.

[zahrasidd]

but it says thank you for paying your latest  bill 😭 

[caesarome]

@zahrasidd 

Feel free to post an image of this bill and if you do then please make sure account, credit agreement and mobile phone numbers are blanked out.

[zahrasidd]

 

 

 

 

[Mark39]

@zahrasidd your bill shows CREDIT balance carried forward which is not what you posted in reply to @caesarome's post asking that very question.

[caesarome]

@zahrasidd 

That is clearly a credit so you can either leave it as it is as it will be used against your bills or you can have it refunded if you want, so if you do want it refunded then we can arrange some help for you via here of you want.

[MightyQuinn]

Hi @zahrasidd   The drop down icon on the right, against the Credit should show you the details.

[zahrasidd]

ok first of all mark this is my first time dealing with this so it's not hard to show a little compassion, second of all sybau i'm clearly confused third of all im just a girl leave me alone

[zahrasidd]

thank you for your response id want a refund so how would i go about getting that 

? 🙂

[caesarome]

@zahrasidd 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.