Closed account - returned equipment - bill for payment

[AR05]

Hi 

I closed our Sky account in October 2024 and returned the equipment in the packaging provided by Sky . I now keep receiving an email saying we owe payment and if it's not paid then this will be sent to  the collection agency. 

I've tried in vain to contact Sky but unable to speak to an advisor because my account is restricted . My account should have been closed when I informed Sky that I was leaving . 
please can you advise how I can get in touch and have this matter resolved as soon as possible. 

Thanks in advance of any help you can provide .

[PandJ2020 · Accepted solution]

Receiving return boxes would indicate that some cancellation happened...  (Did you get confirmation of cancellation email?)

The most likely explanation is a non-return charge for the equipment.  Do you have proof of posting?

[AR05]

Hi 

thank you for responding .

yes I do have proof of posting - I always keep the receipts pinned in my diary . Equipment was returned on 2/11/2024 at the local post office , it was a tracked returns to Unipart logistics . 

I'm struggling to get in touch with Sky to confirm these details and resolve the issues 

[caesarome]

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@AR05 wrote:

I'm struggling to get in touch with Sky to confirm these details and resolve the issues 

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@AR05 

If you would like we can arrange some help for you via here ?

[MightyQuinn]

Hi @AR05 

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

Thanks for escalating this. We’ve sent @AR05 an invite to chat.

[AR05]

Thank you everyone for your help , the issue has now been resolved .

Thanks a million