Contract

[DT50]

Been with Sky for over 20 yrs.

Moved into a new property and asked Sky to provide broadband and TV package over the phone.

Moved in a week later to find no Sky equipment had been delivered. Phoned them up to be told they could not provide the broadband service to that address. They did not contact me to inform of this issue when they discovered the problem. I was then told to find another broadband provider. I contacted BT they transfered me to EE to get a broadband service. During conversation with EE they said they could provide me with the Sky service I required via Sky Stream a broadband provided service, so no satellite dish required. I agreed and service was provided via EE.

Sky are now demanding £62 a month till December 2026 because I did not cancel my contract with them within the 15day cancellation period.

I am arguing because they were unable to provide the fully requested service - broadband/ TV, the contract was broken by them so I do not see why I should pay for a service they could not deliver.

I also argue because BT and Sky have an agreement that BT can provide a Sky product when I pay BT/EE they will pass my monthly subscription onto Sky anyway, so why should I pay twice.

Any thoughts or advice?

[PandJ2020]

---

@DT50 wrote:

I am arguing because they were unable to provide the fully requested service - broadband/ TV, the contract was broken by them so I do not see why I should pay for a service they could not deliver.

---

There are two contracts...  (Not one)

[DT50]

Should that fact it is two seperate contracts not be highlighted in the initial discussion?

[DT50]

Thank you for that information.

However should that fact not be highlighted in the initial discussion, as it appears to me as selling under false pretenses. They are selling directly to members of the public who, I presume the majority have no knowledge of contractual legalities.

[PandJ2020 · Accepted solution]

It's an argument but as an existing customer you would have been given the contracts at some point to read/agree.  Your account should have them in the message centre.

[daveNOS]

@DT50 It is highlighted by their being separate terms and conditions for the services.

Sky are well within their rights to expect you to continue with the TV contract as they could supply that at your new address and it's not dependant on Sky broadband being available.