Refund

[VeganTracie]

I appear to have had my final bill but have been charged to 13th December when I cancelled my contract prior to this. How do I go about getting a refund?

[caesarome]

Billing continues in your notice period so when was your last day with Sky and do you see a credit on your account for the period up to 13th December ?

[MarkGoldsmith]

When did you give notice to cancel your contract?

The bill gets updated when your service stop and any extra money you have paid will get credited to your account. This credit typically would appear in the following months bill. If you still have some services with Sky this credit would be used to decrease future bills. If you are fully cancelling all Sky services the refund is then typically paid to you about 4-6 weeks later.

[VeganTracie]

My cancellation date was 7/11/23 and I don't see a credit.

[VeganTracie]

Actually scrap that. I've read it incorrectly and the bill is actually a credit for £25+ but I'd expect to have had the money back by now as it's over a month later.

[Daniel0210]

@VeganTracie 

Refunds can take up to 6 weeks from your last day of connection. If you've cancelled your payment method perhaps even longer as Sky would have to raise a cheque. 

I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15 · Accepted solution]

Hi there! Thank you for escalating this. We have sent an invite to @VeganTracie.