Credit Refund

[Lisa-P1987 · Accepted solution]

Thanks for escalating this. We’ve sent jaspmorgan  an invite to chat.

[Hasanali]

Hi, I can see that my account is also in credit, how can I get a refund too?

[caesarome]

@Hasanali 

What is the credit from, have you overpaid on a bill or left Sky ?

[Hasanali]

I left sky so my last bill has credited me some money in my account. I have no broadband products anymore so it's just sitting in my account.

[caesarome]

@Hasanali 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Hasanali.

[alex226]

Hi, my account is also in credit as I have left sky and no bills left to pay. How can I get a refund please

[caesarome]

@alex226 

When did you leave Sky, was it a while back ?

[alex226]

I think it was in February

[alex226]

It was end of January I left sky

[Daniel0210]

@alex226 
Refunds usually take about 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

[alex226]

yes my payment method is still active, i'd like to speak to the messaging team

[Daniel0210]

@alex226 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[cooter29]

I also have credit sitting in my old stream account that i would loke back. 

i moved back to Q.

how do i get my credit refunded as its just sitting there 

[Lisa-P1987]

Thanks for escalating this. We’ve sent alex226 and cooter29  an invite to chat.