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Discussion topic: I would like to speak to a real person at sky what's the number?
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Message posted on 19 Sep 2024 02:36 PM
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Re: I would like to speak to a real person at sky what's the number?
@KML060461
You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 20 Sep 2024 02:37 PM
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Re: Retentions Office Phone number
I have tried twice using sky chat for over 45 minutes each time during my dinner hour to sort out my contract, the first time I thought it was all done-rearranged my contract keeping everything I currently have and agreed price of £ 80.00 when I went on my account at home nothing has been changed, I went back on sky chat and after I left there was another message saying gone for 1/2 hr lunch compulsary so she did not put it through, I went back chat again asked your agent to look at chat and can he put it through he came back with £ 90,00 even though you can see the 80.00 after another 45 mins he did exactly the same went on half hour compulsary break, I e-mailed to sky and said I would get reply within 3 days which would have been Monday gone still not heard a thing, Sky customer service ?? there is none
Message posted on 23 Sep 2024 11:39 AM
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Re: I would like to speak to a real person at sky what's the number?
My sky was working now its not can get on 2 watch the TV
Message posted on 23 Sep 2024 11:49 AM
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Re: I would like to speak to a real person at sky what's the number?
@Louise175 wrote:
My sky was working now its not can get on 2 watch the TV
Can you clarify which TV platform you have Sky Q, Sky+, Sky Glass or Stream… and then what's happening?
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 23 Sep 2024 03:25 PM
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Re: I would like to speak to a real person at sky what's the number?
Hi Louise, thanks for contacting. I Finally got a telephone no and got through to sky. Eventually after 6 hours later my SKY has now came back online. Being Disabled it was very difficult but I finally managed it. Take care, Tony.
Message posted on 24 Sep 2024 01:05 PM
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Re: I would like to speak to a real person at sky what's the number?
Hello - can I ask what number you got through on please? I tried to "Contact Us" in the section which said have you tried online - and got the same robot - I've got a headache now.
Message posted on 24 Sep 2024 04:32 PM
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Re: I would like to speak to a real person at sky what's the number?
@SheelaghD wrote:Hello - can I ask what number you got through on please? I tried to "Contact Us" in the section which said have you tried online - and got the same robot - I've got a headache now.
@SheelaghD phone numbers can't be posted on the forum which is why the advise is always to use the number posted under that "Contact Us" section.
You will find, like a lot of big companies the first part of the phone system is automated. If it keeps trying to send you over to the forum you could try saying nothing and it should put you into the queue to speak to an advisor.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Message posted on 06 Oct 2024 03:54 PM
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Re: I would like to speak to a real person at sky what's the number?
Hi there can you get a one day pass for sky sports
Message posted on 06 Oct 2024 03:57 PM
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Re: I would like to speak to a real person at sky what's the number?
@Rachel132 wrote:
Hi there can you get a one day pass for sky sports
Not from Sky. You could try Now TV?
Message posted on 15 Oct 2024 10:21 AM
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Re: How do I speak with the customer service?
I have 2 direct debits on my account
Message posted on 24 Oct 2024 08:26 AM
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Re: How do I speak with the customer service?
Good morning please i need to change my address could help mee please
Message posted on 24 Oct 2024 09:27 AM
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Re: How do I speak with the customer service?
@Jihane Are you moving home and need to change the address or do you have the wrong details on your Sky account?
If you have found this solution helpful please tick this as the answer.
Message posted on 11 Nov 2024 03:38 PM
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Re: Retentions Office Phone number
I am in exactly the same boat! Awful customer service!! I can't believe I'm chasing them to see if they'd like to keep my business after 16years! 😱
Message posted on 12 Nov 2024 10:19 AM
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Re: I would like to speak to a real person at sky what's the number?
I would like to member of staff
Message posted on 12 Nov 2024 10:20 AM
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Re: I would like to speak to a real person at sky what's the number?
We are customers so you'll need to call or maybe via social media, the links being at the bottom of the forum pages.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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