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This discussion topic is read only This discussion topic has been answered Discussion topic: I would like to speak to a real person at sky what's the number?

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This message was authored by: Daniel0210

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@KML060461 
You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Sharon1903

Re: Retentions Office Phone number

I have tried twice using sky chat for over 45 minutes each time during my dinner hour to sort out my contract, the first time I thought it was all done-rearranged my contract keeping everything I currently have and agreed price of £ 80.00 when I went on my account at home nothing has been changed, I went back on sky chat and after I left there was another message saying gone for 1/2 hr lunch compulsary so she did not put it through, I went back chat again asked your agent to look at chat and can he put it through  he came back with £ 90,00 even though you can see the 80.00 after another 45 mins he did exactly the same went on half hour compulsary break, I e-mailed to sky and said I would get reply within 3 days which would have been Monday gone still not heard a thing, Sky customer service ?? there is none

This message was authored by: Louise175

Re: I would like to speak to a real person at sky what's the number?

My sky was working now its not can get on 2 watch the TV 

This message was authored by: Daniel0210

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@Louise175 wrote:

My sky was working now its not can get on 2 watch the TV 


@Louise175 

Can you clarify which TV platform you have Sky Q, Sky+, Sky Glass or Stream… and then what's happening?  


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: 26852

Re: I would like to speak to a real person at sky what's the number?

Hi Louise, thanks for contacting. I Finally got a telephone no and got through to sky. Eventually after 6 hours later  my SKY has now came back online. Being Disabled it was very difficult but I finally managed it. Take care, Tony.

This message was authored by: SheelaghD

Re: I would like to speak to a real person at sky what's the number?

Hello - can I ask what number you got through on please? I tried to "Contact Us" in the section which said have you tried online - and got the same robot - I've got a headache now.

 

This message was authored by: MarkGoldsmith

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@SheelaghD wrote:

Hello - can I ask what number you got through on please? I tried to "Contact Us" in the section which said have you tried online - and got the same robot - I've got a headache now.

 


@SheelaghD phone numbers can't be posted on the forum which is why the advise is always to use the number posted under that "Contact Us" section.

 

You will find, like a lot of big companies the first part of the phone system is automated. If it keeps trying to send you over to the forum you could try saying nothing and it should put you into the queue to speak to an advisor.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Rachel132

Re: I would like to speak to a real person at sky what's the number?

Hi there can you get a one day pass for sky sports

This message was authored by: Mark39

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@Rachel132 wrote:

Hi there can you get a one day pass for sky sports


Not from Sky. You could try Now TV?

This message was authored by: Stuart3562

Re: How do I speak with the customer service?

I have 2 direct debits on my account 

This message was authored by: Jihane

Re: How do I speak with the customer service?

Good morning please i need to change my address could help mee please 

This message was authored by: Highlinder

Re: How do I speak with the customer service?

Posted by a Superuser, not a Sky employee. Find out more

@Jihane  Are you moving home and need to change the address or do you have the wrong details on your Sky account?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by: Tina2375

Re: Retentions Office Phone number

I am in exactly the same boat! Awful customer service!! I can't believe I'm chasing them to see if they'd like to keep my business after 16years! 😱

This message was authored by: Jackson72

Re: I would like to speak to a real person at sky what's the number?

I would like to member of staff 

This message was authored by: Daniel0210

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@Jackson72 

We are customers so you'll need to call or maybe via social media, the links being at the bottom of the forum pages. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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