How to speak to a real person?

[RKG1994]

Hello, I have spent days now trying to find a way to speak to a person at Sky and not some automated phone number.

I had previously managed to get through a couple weeks ago as a new customer, but nothing I have tried since has worked. I have tried to tell the automated system that I want to speak to an advisor, and also been more specific by stating "instructions for engineer".

I am supposed to be getting Sky Broadband installed tomorrow and in my initial call I did not tell the advisor that the property I want this to be done on, is a third-storey flat and so it will need to be a ladder-trained engineer who can bring a ladder.

I've recently tried this as though I'm a new customer again and during the automated monologue it stated that all the advisors are in "essential training". This isn't helpful in the slightest.

[PandJ2020]

Try saying nothing

[caesarome]

@RKG1994 

Do you already have a landline into your property ?

[Mark39]

@RKG1994 why would a ladder be needed?