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Discussion topic: I would like to speak to a real person at sky what's the number?

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This message was authored by Louise175 This message was authored by: Louise175

Re: I would like to speak to a real person at sky what's the number?

My sky was working now its not can get on 2 watch the TV 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@Louise175 wrote:

My sky was working now its not can get on 2 watch the TV 


@Louise175 

Can you clarify which TV platform you have Sky Q, Sky+, Sky Glass or Stream… and then what's happening?  


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by 26852 This message was authored by: 26852

Re: I would like to speak to a real person at sky what's the number?

Hi Louise, thanks for contacting. I Finally got a telephone no and got through to sky. Eventually after 6 hours later  my SKY has now came back online. Being Disabled it was very difficult but I finally managed it. Take care, Tony.

This message was authored by SheelaghD This message was authored by: SheelaghD

Re: I would like to speak to a real person at sky what's the number?

Hello - can I ask what number you got through on please? I tried to "Contact Us" in the section which said have you tried online - and got the same robot - I've got a headache now.

 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@SheelaghD wrote:

Hello - can I ask what number you got through on please? I tried to "Contact Us" in the section which said have you tried online - and got the same robot - I've got a headache now.

 


@SheelaghD phone numbers can't be posted on the forum which is why the advise is always to use the number posted under that "Contact Us" section.

 

You will find, like a lot of big companies the first part of the phone system is automated. If it keeps trying to send you over to the forum you could try saying nothing and it should put you into the queue to speak to an advisor.

Sky Stream and Sky Broadband customer

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This message was authored by Rachel132 This message was authored by: Rachel132

Re: I would like to speak to a real person at sky what's the number?

Hi there can you get a one day pass for sky sports

This message was authored by Mark39 This message was authored by: Mark39

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@Rachel132 wrote:

Hi there can you get a one day pass for sky sports


Not from Sky. You could try Now TV?

This message was authored by Stuart3562 This message was authored by: Stuart3562

Re: How do I speak with the customer service?

I have 2 direct debits on my account 

This message was authored by Jihane This message was authored by: Jihane

Re: How do I speak with the customer service?

Good morning please i need to change my address could help mee please 

This message was authored by Highlinder This message was authored by: Highlinder

Re: How do I speak with the customer service?

Posted by a Superuser, not a Sky employee. Find out more

@Jihane  Are you moving home and need to change the address or do you have the wrong details on your Sky account?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by Tina2375 This message was authored by: Tina2375

Re: Retentions Office Phone number

I am in exactly the same boat! Awful customer service!! I can't believe I'm chasing them to see if they'd like to keep my business after 16years! 😱

This message was authored by Jackson72 This message was authored by: Jackson72

Re: I would like to speak to a real person at sky what's the number?

I would like to member of staff 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@Jackson72 

We are customers so you'll need to call or maybe via social media, the links being at the bottom of the forum pages. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@Jackson72 

You will need to call Sky unless us customers can help you on here with your issue ?

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


Try saying nothing when spoken to by the bot.

 

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This message was authored by Rugby2 This message was authored by: Rugby2

Re: I would like to speak to a real person at sky what's the number?

Same here.  After more than a week of all this online rubbish,  I was told I'd have a call back within 24/48 hrs, then got given a date and time approx 65/66 hrs later.  

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