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Discussion topic: tv freezing when watching. mainly sports tv on a mini box but wi fi signal from care home. seems he

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This message was authored by mts53 This message was authored by: mts53

tv freezing when watching. mainly sports tv on a mini box but wi fi signal from care home. seems he

we dont know what the system is, just a small black sky box for the tv to get sky sports channels, that is all he mostly watches, an elderly gent in a care home. uses the home wi fi connection, but progs keep freezing up. tried switching everything off and then on again, but doesnt seem to make any difference when on again.

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This message was authored by GD1 This message was authored by: GD1

Re: tv freezing when watching. mainly sports tv on a mini box but wi fi signal from care home. seems

Posted by a Superuser, not a Sky employee. Find out more

@mts53  If it's suipplied by the care hime they need to resolve the issue.  Or are you saying they pay Sky directly for a box, it would also be helpful to know what box it is as there a different types, without this basic info we can't start to help as we have no idea if the box connects to a satellite dish or not.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: tv freezing when watching. mainly sports tv on a mini box but wi fi signal from care home. seems

Posted by a Superuser, not a Sky employee. Find out more

@mts53 

 

Note that any such arrangement should be on a Sky television for business contract: if the home is supplying residents with a domestic service then they are likely to be in trouble...

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: tv freezing when watching. mainly sports tv on a mini box but wi fi signal from care home. seems

Posted by a Superuser, not a Sky employee. Find out more

@mts53 

 

If it's your own Stream puck (use of which at a different address is breaking the T&Cs) then it's not up to Sky to resolve bandwidth issues.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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