Have you followed each of the 3 steps here
https://www.sky.com/help/articles/sky-marketplace-subscribe-to-disney-plus-roi#:~:text=Sky%20Stream,...
In step 3, you need to activate the disney plus and set up a separate account for it.
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ROI sky Q Customer.
If you have questions about Sky, please post on the forums and do not send me private messages about them. I'm only a customer like you.
