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Discussion topic: Disney+ stuck in login and complete subscription loop

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This message was authored by StewCoates This message was authored by: StewCoates

Disney+ stuck in login and complete subscription loop

We've had Disney plus for 2 months opened through sky, but the Disney plus app now asks for a login. After entering email, we get a 6 digit code that when entered just gives the option to complete subscription. Clicking on that goes back to the login with email again. If it isn't fixed in a day or 2 well cancel the Disney subscription.

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Disney+ stuck in login and complete subscription loop

Posted by a Sky employee

Hi there @StewCoates , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Disney+ stuck in login and complete subscription loop

Posted by a Sky employee

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

This message was authored by Sam19894321 This message was authored by: Sam19894321

Re: Disney+ stuck in login and complete subscription loop

I'm getting the same issue

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