29 Nov 2024 08:58 PM
We've had Disney plus for 2 months opened through sky, but the Disney plus app now asks for a login. After entering email, we get a 6 digit code that when entered just gives the option to complete subscription. Clicking on that goes back to the login with email again. If it isn't fixed in a day or 2 well cancel the Disney subscription.
30 Nov 2024 10:48 AM
Posted by a Sky employeeHi there @StewCoates , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
02 Dec 2024 11:08 AM
Posted by a Sky employeeWe are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
04 Dec 2024 12:27 AM
I'm getting the same issue
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