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Discussion topic: mysky_1018 error code when trying to set up discovery+ app

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This message was authored by Watford1881 This message was authored by: Watford1881

Re: mysky_1018 error code when trying to set up discovery+ app

It was escalated to the app team and the issued was resolved remotely. Have access to the sky store and all apps now 

This message was authored by Owilson_9 This message was authored by: Owilson_9

Re: mysky_1018 error code when trying to set up discovery+ app

Hi, how did you get it escalated?

This message was authored by Watford1881 This message was authored by: Watford1881

Re: mysky_1018 error code when trying to set up discovery+ app

One of the superusers in the chat escalated it on my behalf

This message was authored by lettice This message was authored by: lettice

Re: mysky_1018 error code when trying to set up discovery+ app

Posted by a Superuser, not a Sky employee. Find out more

@Owilson_9 

 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Addie15 This message was authored by: Addie15

Re: mysky_1018 error code when trying to set up discovery+ app

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Owilson_9.

Gottzi
Topic Author
This message was authored by Gottzi This message was authored by: Gottzi

Re: mysky_1018 error code when trying to set up discovery+ app

Turns out that despite me receiving my puck, activating my account and even paying the first bill the system hadn't realized that the puck was delivered so as soon as the status was changed then access was available.

I had to call sky back and speak to a call handler who immediately realized the error and had it corrected within 24 hours.

Gottzi
Topic Author
This message was authored by Gottzi This message was authored by: Gottzi

Re: mysky_1018 error code when trying to set up discovery+ app

Unfortunately my broadband has gone down within 24 hours of it being installed and have had  no WiFi or broadband because of this since Friday. Message on MySky appa says an engineer will try to fix the error within 2-5 days, so far no confirmed date is available, not the best service.

Not had the best experience so far for a brand new customer who left VM after 23 years.

Seriously fed up at the moment.

This message was authored by Loz31 This message was authored by: Loz31

Mysky_2018 error

Hi, I have the same issue on both paramount + and Discovery + apps on sky puck, unable to activate / sign in and coming up with error of Mysky_2018?

 

Any ideas? Thank you in advance!

 

Loz

This message was authored by lettice This message was authored by: lettice

Re: mysky_1018 error code when trying to set up discovery+ app

Posted by a Superuser, not a Sky employee. Find out more

@Loz31 

 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by TailorSpy23 This message was authored by: TailorSpy23

Re: mysky_1018 error code when trying to set up discovery+ app

I have this same issue on Sky pucks. New to Sky, have to two pucks, getting MYSKY_1018 error code for both Paramount+ and Discovery when following the setup instructions (Netflix has setup fine). Please advise what I should do?

Gottzi
Topic Author
This message was authored by Gottzi This message was authored by: Gottzi

Re: mysky_1018 error code when trying to set up discovery+ app

Check on the MySky app that the boxes show as delivered if not call them and ask for the status to be changed.

This message was authored by TailorSpy23 This message was authored by: TailorSpy23

Re: mysky_1018 error code when trying to set up discovery+ app

Thanks - correct just shows despatched status for pucks. Called Sky and confirmed an error which they've escalated. Fingers crossed it gets resolved.

This message was authored by lynda35 This message was authored by: lynda35

Mysky_2018

I am unable to sign up to Paramount+ or Netflix as a new account on Sky. Paramount+ gives mysky_2018 error and Netflix also gives an error. Have tried updating software but this hasn't helped. 

This message was authored by Jill67 This message was authored by: Jill67

Unable To Set Up Discovery Plus

mysky_1018 error code when trying to set up discovery+ app

This message was authored by Hol This message was authored by: Hol

Re: mysky_1018 error code when trying to set up discovery+ app

I am having same issue, error mysky_1018

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