mysky_1018 error code when trying to set up discovery+ app

[lettice]

@Madknight51 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Daniel-F · Accepted solution]

Hi all,

Thanks for taking the time to flag this into Sky Community 🙂

If anyone is still experiencing this issue, do retry activating the subscription moving forward and let us know if the issue is now resolved for you or not.

Thanks,

[Aarontttttdj]

Still happening for me.

[Madknight51]

I'm the same still

[lettice]

@Madknight51 

@Aarontttttdj 

Can you  try a few times described here, retrying the  activation process a number of times, if it fail

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

[Aarontttttdj]

That's just page 1 of this thread, there are no instructions but I have rebooted the puck a few times, same error.

[Madknight51]

Those steps don't work as I can't even access the sky store as i get error mysky_1018

[kgthomas]

Trying to add Discovery+ and getting MYSKY_2018 error code. Get the same trying to open Sky Store. Anyone any ideas?

[kgthomas]

I'm getting the same errors MYSKY_2018 and MYSKY_1018. 

How do I fix this? Can open Sky Store

[lettice]

@kgthomas 

Can you try activating again as described in this thread answered post.

[kgthomas]

@lettice tried several times to access Sky Store and the Discovery+ app and get either 2018 or 1018 errors. Tried restarting puck too and still no joy

[lettice]

@kgthomas 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[lettice]

@Madknight51 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[lettice]

@Aarontttttdj 

Are you still getting these 1018 2018 errors on activation of your apps on Sky Stream?
If so, I will escalate to the Sky Community messaging team to help you through a solution.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @kgthomas.