68

Discussion topic: mysky_1018 error code when trying to set up discovery+ app

Reply
This message was authored by Gottzi This message was authored by: Gottzi

mysky_1018 error code when trying to set up discovery+ app

I have just received a letter saying I am entitled to Discovery+ standard.

Followingnth e instructions I went into My Sky when I try to get into sky shop I get the following error code mysky_1018.

If I go to the app on the home screen to set up Discovery+ I get the code mysky_1018 error code mysky_2018.


Best Answers
This message was authored by Daniel-F This message was authored by: Daniel-F Answer

Re: mysky_1018 error code when trying to set up discovery+ app

Posted by a Sky employee

Hi all,

 

Thanks for taking the time to flag this into Sky Community 🙂

 

If anyone is still experiencing this issue, do retry activating the subscription moving forward and let us know if the issue is now resolved for you or not.

 

Thanks,

Daniel
Community Moderator

View this Answer within the discussion

Reply

All Replies

Gottzi
Topic Author
This message was authored by Gottzi This message was authored by: Gottzi

Re: mysky_1018 error code when trying to set up discovery+ app

Any help with this is much appreciated as I am new to Sky.

This message was authored by lettice This message was authored by: lettice

Re: mysky_1018 error code when trying to set up discovery+ app

Posted by a Superuser, not a Sky employee. Find out more

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

Escalating a post to a Sky expert | Sky Community

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: mysky_1018 error code when trying to set up discovery+ app

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Watford1881 This message was authored by: Watford1881

Error messgae mysky_1018 when trying to activate paramount+

Error messgae mysky_1018 when trying to activate paramount+

This message was authored by lettice This message was authored by: lettice

Re: mysky_1018 error code when trying to set up discovery+ app

Posted by a Superuser, not a Sky employee. Find out more

@Watford1881 

 

Moved your post to this thread with another customer having same issue.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by lettice This message was authored by: lettice

Re: mysky_1018 error code when trying to set up discovery+ app

Posted by a Superuser, not a Sky employee. Find out more

@Watford1881 

 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

Escalating a post to a Sky expert | Sky Community

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Error messgae mysky_1018 when trying to activate paramount+

Posted by a Sky employee

Thanks for escalating this. We’ve sent Watford1881  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Greg3 This message was authored by: Greg3

Re: mysky_1018 error code when trying to set up discovery+ app

I'm getting same code for discovery plus just been onto sky they are looking into it 

This message was authored by Watford1881 This message was authored by: Watford1881

Re: mysky_1018 error code when trying to set up discovery+ app

My issue is not with the app but the store itself, sky working on it

This message was authored by Owilson_9 This message was authored by: Owilson_9

Re: mysky_1018 error code when trying to set up discovery+ app

I also have the same issue, any fix yet?

This message was authored by SimmoTheGuv This message was authored by: SimmoTheGuv

Re: mysky_1018 error code when trying to set up discovery+ app

I am having the same issue......... any fix ?
This message was authored by SimmoTheGuv This message was authored by: SimmoTheGuv

Re: mysky_1018 error code when trying to set up discovery+ app

I am having the same issue. any fix ?

Gottzi
Topic Author
This message was authored by Gottzi This message was authored by: Gottzi

Re: mysky_1018 error code when trying to set up discovery+ app

Called sky Saturday, they didn't know what the issue was and forwarded me to the App team. They also didn't know what it is so it was flagged and I am waiting for someone to confirm what the issue is today, the person I spoke to was off Sunday and yesterday.

This message was authored by sznupa This message was authored by: sznupa

Re: mysky_1018 error code when trying to set up discovery+ app

I have the same issue for weeks now, what is the fix? Help bot is useless

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion