mysky_1018 issue

[GaryMac328]

I'm having issues loading paramount+ with the error code mysky_1018 

[Exiled-in-HH]

Did you complete the activation procedure and lost access?

[Exiled-in-HH]

Are you getting error mysky_1018 rather mysky_2018?

[lettice]

@GaryMac328 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[lettice]

@Hol 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for escalating this. We’ve sent Hol  an invite to chat.

[Exiled-in-HH]

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@lynda35 wrote:

I am unable to sign up to Paramount+ or Netflix as a new account on Sky. Paramount+ gives mysky_2018 error and Netflix also gives an error. Have tried updating software but this hasn't helped. 

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@Lisa-P1987 Has this one been escalated?

mysky_2018 should be mysky_1018?

[Skull+Treaty]

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@Exiled-in-HH wrote:

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@lynda35 wrote:

I am unable to sign up to Paramount+ or Netflix as a new account on Sky. Paramount+ gives mysky_2018 error and Netflix also gives an error. Have tried updating software but this hasn't helped. 

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@Lisa-P1987 Has this one been escalated?

mysky_2018 should be mysky_1018?

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The post notes says it has:

This message was escalated to Email Message on 17 Nov 2024 01:02 AM by an automatic escalation.

[PanCana]

 I get this error for both Dicovery+ and Paramount app both are included in my subscription. 

[Madknight51]

I have been getting the same error, can't even access the sky store. Puck is upto date and yet still can't access paramount plus 

[PanCana]

UPDATE: It did fix itself overnight! 

[Madknight51]

Mine has failed to fix itself, you would think thank with my bill paid and services being used that the system would recognise this and allow activation.

[Madknight51]

New sky stream user, have followed the set up guides made sure the stream puck is up to date and have paid my first bill. I cannot use Paramount + or sky shop. The following errors keep appearing,

mysky_1018

mysky_2018

[Rickysan]

I've got Sky Cinema with paramount plus but when I try to get it through sky story an error message SKY_2018 is coming up. Only got the box yesterday 

[lettice]

@Rickysan 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147