Mysky_2018

[Rick2168uk]

I get a mysky_2018 error when going to skyshop to activate discovery+

[Fothergill1]

Hi @Rick2168uk and welcome to the forum.

To get you some help with this I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Rick2168uk an invite to chat.

[Weepaulc]

Hi, I am new to Sky stream and I am getting the error message MYSKY_1018.

I have tried all the above instructions without any luck. 

How do I go about it sorted?

Many thanks in advance. 

[lettice]

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@Weepaulc wrote:

Hi, I am new to Sky stream and I am getting the error message MYSKY_1018.

I have tried all the above instructions without any luck. 

How do I go about it sorted?

Many thanks in advance. 

---

This error can happen when your puck is still showing in a delivery state and not yet switched over to a delivered state.

You mention you are a new customer.

Has your Sky Stream just arrived today?

If so, wait a good few hours, restart the puck and see if the activation for the apps works.

To restart your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[Mike290]

New customer and I'm getting this error code also 

[Weepaulc]

Thank you for your reply. I've had it for roughly a week but this is my first time trying paramount plus. I've tried resetting a few times without any joy.

Is there anything else I can try? 

[lettice]

@Weepaulc 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

Escalating a post to a Sky expert | Sky Community

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Weepaulc.

[SjkRb29]

Hi guys, I'm also having the same issue, I get a mysky_2018 error when going to skyshop to activate discovery+ and paramount +

ive tried resetting the pick a number of times but no luck yet.

[Mike290]

I'm getting mysky_1018 error code when trying to access the sky shop, please could you escalate me too! Thanks 

[Kylo70]

I'm having this issue also, have rebooted several times. Please escalate for me also

[Samraj]

Hi, @SjkRb29, @Mike290, and @Kylo70 👋🏽

I’ve escalated your posts to a Sky Expert who may be in touch with you later!

Look out for a coloured chat bubble on the bottom-left of your screen. You’ll have 48 hours to click on it and join a private chat with the Sky Expert. If you don't respond within 48 hours, the chat will automatically close. Replies from Sky Experts aren’t instant, so please check the coloured chat bubble regularly.

You can check out this article for more details about this process!

Thanks 🙂

[Hillwalker_]

Exactly the same issue here with me.  May I have an escalation, I've tried a reset.

[Fothergill1]

Hi @Hillwalker_  and welcome to the forum.  It's not a very good start to your Stream experience.

As you have already tried a reset without success I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.