mysky_1018 error code when trying to set up discovery+ app

[Greenfingers001]

Thanks for escalating this. We’ve sent @Hillwalker_ an invite to chat.

[Grourown]

I'm trying to claim my free discovery plus but I'm getting the MYSKY_1018 error come up

[DoubleLock]

I have put up a similar post which seems to have been totally ignored by Sky. Could someone escalate this please. We have not been able to access Sky Shop or get Discovery+ (Ultimate Streaming Package) since we got the puck and keep getting this error message. We have tried every fix suggested and nothing works. Sky have now sent us a new puck but the problems are exactly the same.

[Dazzasky]

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@DoubleLock wrote:

I have put up a similar post which seems to have been totally ignored by Sky. Could someone escalate this please. We have not been able to access Sky Shop or get Discovery+ (Ultimate Streaming Package) since we got the puck and keep getting this error message. We have tried every fix suggested and nothing works. Sky have now sent us a new puck but the problems are exactly the same.

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Hi @DoubleLock I have escalated your post to Sky, keep an eye out for a message from them. More than likely tomorrow now. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @DoubleLock.

[StuartB3]

This is now June 2025 . Why has this error code still not been resolved ?! Tried to set up paramount plus and this is what I get .