Sky Q HDMI connection dropping with LG OLED TV

[Azim+Hirji]

I have a new LG TV that is connected to my Sky Q box. every so often when I turn on my TV (Using the SKY button) the TV cant find a connection with the box. I have to unplug the HDMI from behind my Sky box and plug it back in. The TV then finds the box. When I use other devices on HDMI this is not an issue. It only happens with my Sky box.

I have updated firmware on my TV so it is running the latest software update.

[Myddrin]

I have a new LG C3 and have the exact same issue. Any update? 

[Dippydoo]

I have the new lg G3 and have exactly the same issue. I replaced an older lg which had no issues with hdmi connections to sky q.

what's the issueand where is the fix?

[mattclem]

Have the same issue

[DaleCFC]

Anyone got update on a fix,

got Sky Q Silver 2TB BOX, and LG C3 65 inch,

Xbox and PS5 are all ok, but Sky shows menu, then goes to black screen..

worked ok in other room on multiroom box, issues on main box. 

[Dippydoo]

I raised the issue with LG...they called me and after discussing the issue said there is a fault with my TV that they would come out and fix by replacing a component.

I have the brand new G3, so not very imopressed! But at least they are going to fix it.

[Laing1]

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@Dippydoo wrote:

I raised the issue with LG...they called me and after discussing the issue said there is a fault with my TV that they would come out and fix by replacing a component.

I have the brand new G3, so not very imopressed! But at least they are going to fix it.

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@Dippydoo if memory serves me right when the C2's came out and possible the G2's there was a problem with later made models that used a slightly different component, LG got round that by updating the firmware but it caused a lot of problems on this forum with Sky being blamed until LG owned up to this 😁 wonder if something similiar is happening here 

[Achey30]

Hi. I'm having the same issue with my new G3 with SkyQ. Has LG replaced the component and has this eliminated the problem?

[Laing1]

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@Achey30 wrote:

Hi. I'm having the same issue with my new G3 with SkyQ. Has LG replaced the component and has this eliminated the problem?

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@Achey30 this was in 2022 with the C2's and G2's from what i remember a firmware update solved the problem whether this is a similiar problem or not I have no idea 

[Dippydoo]

they are coming Wednesday to replace something. haven't had the problem for a while but not going to put them off.

[Mogibigfatbogey]

Hi, having the same issue and my LG C3 48" TV is days old. Was their a contact for LG or was it the generic number? 

[Dippydoo]

I raised a support issue on lg website...same place you register new products. LG rang me and admitted there was a fault that needed a hardware change.

[Daniel-F]

Hi all,

Thank you everyone for sharing this issue you have been seeing. 

Could I ask everyone impacted by this to send over your software version number for your TV please in a reply?

Thanks,

[Achey30]

Q230.000.14.00L(5nf3ptk)

[Mogibigfatbogey]

Same software version for me:

Q230.000.14.00L (5nf3ptk)