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Discussion topic: Sky Q HDMI connection dropping with LG OLED TV

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This message was authored by Dippydoo This message was authored by: Dippydoo

Re: Sky Q HDMI connection dropping with LG OLED TV

Q230.000.14.00L (5nf3ptk)

 

i've not had the problem for weeks so perhaps a software update has fixed it...anyone else had it recently?

 

LG are out tomorrow to change hardware...not sure its necessary but will interogate the engineer on what and why and post feedback on this thread

This message was authored by mattclem This message was authored by: mattclem

Re: Sky Q HDMI connection dropping with LG OLED TV

I can only find software version 03.30.70?

This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: Sky Q HDMI connection dropping with LG OLED TV


@mattclem wrote:

I can only find software version 03.30.70?


That's probably your LG's software version. You need to look for the software version on your Q box. 

This message was authored by Daniel-F This message was authored by: Daniel-F

Re: Sky Q HDMI connection dropping with LG OLED TV

Posted by a Sky employee

Hi all,

 

Just to be clear we are looking for software version of your TV, rather than your Sky device. Answered post has been updated to reflect this.

 

Apologies for the confusion.

Daniel
Community Moderator
Azim+Hirji
Topic Author
This message was authored by Azim+Hirji This message was authored by: Azim+Hirji

Re: Sky Q HDMI connection dropping with LG OLED TV

03.30.60

 

LG are sending someone out, however, do not have a date yet.

This message was authored by Dippydoo This message was authored by: Dippydoo

Re: Sky Q HDMI connection dropping with LG OLED TV

03.30.70

This message was authored by Mogibigfatbogey This message was authored by: Mogibigfatbogey

Re: Sky Q HDMI connection dropping with LG OLED TV

03.30.70

This message was authored by paulkerdot This message was authored by: paulkerdot

Re: Sky Q HDMI connection dropping with LG OLED TV

Oh joy. Ive got a LG C3 65 coming tomorrow.. To be fair I get HDMI issues on my current 7 year old Samsung with Sky now and have done for years. 

This message was authored by DaleCFC This message was authored by: DaleCFC

Re: Sky Q HDMI connection dropping with LG OLED TV

Hi,

i did a factory reset on Sky Q 2TB BOX,

on LG C3 65 inch TV,

and also reset LG Sounbar,

powered everything off, connected all HDMI leads and turned everything back on,

the TV found everything and has stayed on (touch wood) no more dropouts from Sky Q.

not sure if it works for everyone, but its sorted out my issue. 

This message was authored by Ronj This message was authored by: Ronj

Re: Sky Q HDMI connection dropping with LG OLED TV

Been getting this on and of since I got the HDR Qbox as a replacement a few months back.

 

LG OLED55B8SLC with Software 05.50.15  

 

I find if the tv is turned on first and allowed time to cycle through on screen apps before the Q box is turned on the issue happens less.

This message was authored by Dippydoo This message was authored by: Dippydoo

Re: Sky Q HDMI connection dropping with LG OLED TV

LG third party came and changed the main board today. Amazing how little is inside these tvs.

 

i have a new issue...sky q uhd downloaded content will only play in hd. It all worked in uhd last night.

 

uhd live tv works.

 

Blo0dy terrific.

 

Unbelievable.

 

everything checked and rechecked and reset and updated.

 

LG support due to ring me back.....

This message was authored by Scottyboy77 This message was authored by: Scottyboy77

Re: Sky Q HDMI connection dropping with LG OLED TV

Same issue here lg TV 04.50.53

This message was authored by Colin0000 This message was authored by: Colin0000

Re: Sky Q HDMI connection dropping with LG OLED TV


@Dippydoo wrote:

LG third party came and changed the main board today. Amazing how little is inside these tvs.

 

i have a new issue...sky q uhd downloaded content will only play in hd. It all worked in uhd last night.

 

uhd live tv works.

 

Blo0dy terrific.

 

Unbelievable.

 

everything checked and rechecked and reset and updated.

 

LG support due to ring me back.....


If I'm understanding you correctly you have UHD content downloaded but it's playing back as HD? That must be the TV down scaling the content? Check your TV settings.

Sky Q 2GB 32B106 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
Sky Ultrafast1 FTTP 150Mbps
Sky SR203 router
Samsung S95C 55"
This message was authored by Colin0000 This message was authored by: Colin0000

Re: Sky Q HDMI connection dropping with LG OLED TV


@Scottyboy77 wrote:

Same issue here lg TV 04.50.53


By the sound of it, you'll need to contact LG online or via phone.

Sky Q 2GB 32B106 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
Sky Ultrafast1 FTTP 150Mbps
Sky SR203 router
Samsung S95C 55"
This message was authored by Dippydoo This message was authored by: Dippydoo

Re: Sky Q HDMI connection dropping with LG OLED TV

The "main" board was changed. I'm not getting more HDMI dropouts than i had before.

 

I've also got lipsync issues (sky q, G3, Sonos Arc). BBC 1 and ITV are close but not acceptable, Sky news, Talk TV, GB News are way off (all HD but the latter are not as good pics  as BBC/ITV)

 

Ive raised another fault with LG (they closed the first without checking the issue was fixed.

 

Beginning to think the G3 was a bad purchase.

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