I have a new LG TV that is connected to my Sky Q box. every so often when I turn on my TV (Using the SKY button) the TV cant find a connection with the box. I have to unplug the HDMI from behind my Sky box and plug it back in. The TV then finds the box. When I use other devices on HDMI this is not an issue. It only happens with my Sky box.
I have updated firmware on my TV so it is running the latest software update.
Re: Sky Q HDMI connection dropping with LG OLED TV
Posted by a Sky employee
Hi all,
Thanks again for your contribution to this thread. We've collated your feedback to investigate, however are struggling to reproduce this issue with LG. We have been told a new software update is due in the coming weeks (date is TBC).
I apologise for this, I would recommend contacting LG directly to discuss this so they can look to resolve this on a case by case basis for the moment. If there are any changes or advances your fellow LG users on this thread may benefit from, please also let us know.
Re: Sky Q HDMI connection dropping with LG OLED TV
I raised the issue with LG...they called me and after discussing the issue said there is a fault with my TV that they would come out and fix by replacing a component.
I have the brand new G3, so not very imopressed! But at least they are going to fix it.
I raised the issue with LG...they called me and after discussing the issue said there is a fault with my TV that they would come out and fix by replacing a component.
I have the brand new G3, so not very imopressed! But at least they are going to fix it.
@Dippydoo if memory serves me right when the C2's came out and possible the G2's there was a problem with later made models that used a slightly different component, LG got round that by updating the firmware but it caused a lot of problems on this forum with Sky being blamed until LG owned up to this 😁 wonder if something similiar is happening here
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi Sky Broadband Hub/SR203, Sky Ultrafast broadband Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Hi. I'm having the same issue with my new G3 with SkyQ. Has LG replaced the component and has this eliminated the problem?
@Achey30 this was in 2022 with the C2's and G2's from what i remember a firmware update solved the problem whether this is a similiar problem or not I have no idea
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi Sky Broadband Hub/SR203, Sky Ultrafast broadband Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Re: Sky Q HDMI connection dropping with LG OLED TV
I raised a support issue on lg website...same place you register new products. LG rang me and admitted there was a fault that needed a hardware change.
