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Discussion topic: Sky Q HDMI connection dropping with LG OLED TV

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This message was authored by Azim+Hirji This message was authored by: Azim+Hirji

Sky Q HDMI connection dropping with LG OLED TV

I have a new LG TV that is connected to my Sky Q box. every so often when I turn on my TV (Using the SKY button) the TV cant find a connection with the box. I have to unplug the HDMI from behind my Sky box and plug it back in. The TV then finds the box. When I use other devices on HDMI this is not an issue. It only happens with my Sky box.

 

I have updated firmware on my TV so it is running the latest software update.


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This message was authored by Daniel-F This message was authored by: Daniel-F Answer

Re: Sky Q HDMI connection dropping with LG OLED TV

Posted by a Sky employee

Hi all,

 

Thanks again for your contribution to this thread. We've collated your feedback to investigate, however are struggling to reproduce this issue with LG. We have been told a new software update is due in the coming weeks (date is TBC). 

 

I apologise for this, I would recommend contacting LG directly to discuss this so they can look to resolve this on a case by case basis for the moment. If there are any changes or advances your fellow LG users on this thread may benefit from, please also let us know.

 

Thanks,

Daniel
Community Moderator

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This message was authored by Myddrin This message was authored by: Myddrin

Re: Sky Q HDMI connection dropping with LG OLED TV

I have a new LG C3 and have the exact same issue. Any update? 

This message was authored by Dippydoo This message was authored by: Dippydoo

Re: Sky Q HDMI connection dropping with LG OLED TV

I have the new lg G3 and have exactly the same issue. I replaced an older lg which had no issues with hdmi connections to sky q.

 

what's the issueand where is the fix?

This message was authored by mattclem This message was authored by: mattclem

Re: Sky Q HDMI connection dropping with LG OLED TV

Have the same issue

This message was authored by DaleCFC This message was authored by: DaleCFC

Re: Sky Q HDMI connection dropping with LG OLED TV

Anyone got update on a fix,

got Sky Q Silver 2TB BOX, and LG C3 65 inch,

Xbox and PS5 are all ok, but Sky shows menu, then goes to black screen..

worked ok in other room on multiroom box, issues on main box. 

This message was authored by Dippydoo This message was authored by: Dippydoo

Re: Sky Q HDMI connection dropping with LG OLED TV

I raised the issue with LG...they called me and after discussing the issue said there is a fault with my TV that they would come out and fix by replacing a component.

 

I have the brand new G3, so not very imopressed! But at least they are going to fix it.

 

 

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q HDMI connection dropping with LG OLED TV

Posted by a Superuser, not a Sky employee. Find out more

@Dippydoo wrote:

I raised the issue with LG...they called me and after discussing the issue said there is a fault with my TV that they would come out and fix by replacing a component.

 

I have the brand new G3, so not very imopressed! But at least they are going to fix it.

 

 


@Dippydoo if memory serves me right when the C2's came out and possible the G2's there was a problem with later made models that used a slightly different component, LG got round that by updating the firmware but it caused a lot of problems on this forum with Sky being blamed until LG owned up to this 😁 wonder if something similiar is happening here 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Achey30 This message was authored by: Achey30

Re: Sky Q HDMI connection dropping with LG OLED TV

Hi. I'm having the same issue with my new G3 with SkyQ. Has LG replaced the component and has this eliminated the problem?

Archie14
This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q HDMI connection dropping with LG OLED TV

Posted by a Superuser, not a Sky employee. Find out more

@Achey30 wrote:

Hi. I'm having the same issue with my new G3 with SkyQ. Has LG replaced the component and has this eliminated the problem?


@Achey30 this was in 2022 with the C2's and G2's from what i remember a firmware update solved the problem whether this is a similiar problem or not I have no idea 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Dippydoo This message was authored by: Dippydoo

Re: Sky Q HDMI connection dropping with LG OLED TV

they are coming Wednesday to replace something. haven't had the problem for a while but not going to put them off.

This message was authored by Mogibigfatbogey This message was authored by: Mogibigfatbogey

Re: Sky Q HDMI connection dropping with LG OLED TV

Hi, having the same issue and my LG C3 48" TV is days old. Was their a contact for LG or was it the generic number? 

This message was authored by Dippydoo This message was authored by: Dippydoo

Re: Sky Q HDMI connection dropping with LG OLED TV

I raised a support issue on lg website...same place you register new products. LG rang me and admitted there was a fault that needed a hardware change.

This message was authored by Daniel-F This message was authored by: Daniel-F

Re: Sky Q HDMI connection dropping with LG OLED TV

Posted by a Sky employee

Hi all,

 

Thank you everyone for sharing this issue you have been seeing. 

 

Could I ask everyone impacted by this to send over your software version number for your TV please in a reply?

 

Thanks,

Daniel
Community Moderator
This message was authored by Achey30 This message was authored by: Achey30

Re: Sky Q HDMI connection dropping with LG OLED TV

Q230.000.14.00L(5nf3ptk)

Archie14
This message was authored by Mogibigfatbogey This message was authored by: Mogibigfatbogey

Re: Sky Q HDMI connection dropping with LG OLED TV

Same software version for me:

 

Q230.000.14.00L (5nf3ptk)

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