Netflix: Red Spinning Circle on Launch

[Kevin_1990]

Mine end up loading up later on in the night 

[jumpscoach1]

Can't 'open' my Netflix app. Just getting that annoying red circle going around and around. I'm paying for the service through my Sky subscription. This has been going on for over a month. So frustrating...

[caesarome]

@jumpscoach1 

I have moved your post to this large topic where this issue is being discussed in the Sky Q forum. There is a possible fix here in the second post:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4694387/highlight/true#...

[Chodley]

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@G-Man99 wrote:

Ok tried exiting Netflix app from the menu in sky app. 

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I don't understand what this means - you can't access the menu in the Netflix app on the Q box if its stuck in red spinny circle mode, can you?

[G-Man99]

@Chodley I have to power off the skybox and back on then Netflix loads as long as you have not accessed other apps

[Chodley]

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@G-Man99 wrote:

@Chodley I have to power off the skybox and back on then Netflix loads as long as you have not accessed other apps

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How long does that work for?

[Budda08]

It's not a fix, but a quicker workaround if netflix isn't loading (rather than rebooting sky box) is to open any other streaming service and then opening netflix.

Works everytime.

[Chodley]

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@Budda08 wrote:

It's not a fix, but a quicker workaround if netflix isn't loading (rather than rebooting sky box) is to open any other streaming service and then opening netflix.

Works everytime.

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Some other people have had luck with that too but some not. It's weird.

[Cazziekw]

Got it sorted, finally got through to customer service and they talked me through doing an app refresh. Sttings update then app refresh worked. I had to sign into all of my apps again but at least it worked.

[Matt19761]

Netflix not starting up on sky minibox

[PandJ2020]

Red spinning circle?

[Matt19761]

Yep. Red circle going round and round  and round etc etc

[Daniel0210]

@Matt19761 

I've moved your post into a large thread discussing this issue. Please see the post (number 2) currently showing as the answer. 

[MegandjakeY123]

Hi my netflix in bith sky boxes will not work. It laods woth the red circle movikg thsts it. Happened now for over a week very frustrating tried everything

[caesarome]

@MegandjakeY123 

I have moved your post to this large topic where this issue is being discussed in the Sky Q forum. There is a possible fix here in the second post:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4694387/highlight/true#...