Netflix not working for ages

[Olivia93]

Thank you will try that 😊

[RachaelB70]

Netflix not working for me ether - i cannot go to settling and click 001 - doesn't work /  i have rebooted / checked settting.  I can get Netflix on my laptop but not via my sky..

[caesarome]

@RachaelB70 

Have a read through the link in the post above yours.

[SeanC]

Hi,

I have tried the hidden app reset and I still get the spinning circle. 

Netflix works fine on my main Sky Q box but not on the Mini Q box in our kitchen. 

it has been like this for a few weeks. 

it is fine when I use the app on an iPad. 

Help!!

[caesarome]

@SeanC 

Have you tried this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[marillion2828]

I have been trying to get onto netflix but when I do I am presented with a red 🔴. I have tried and used my other apps and there is no problem with those. I am a sky q box user. I have tried resetting my box to no avail.

[caesarome]

@marillion2828 

Give this a try:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[Chloe-W22]

Updated 22/07

Hi everyone,

I wanted to continue my thanks for your contribution to this thread, and continuous understanding while we investigate the Red Ring issue.

Our teams have been working closely with Netflix where we have discovered a bug upon launch of the app that requires the background memory to be cleared. We know through the examples you have shared with us through our secure form workarounds such as:

1. Reset the settings, as explained here.
2. Opt out of A/B test groups, see link above.
3. Sign Out of device through Web Browse:

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@Pg666 wrote:

Sign Out of device through a Web Browser:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
8. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

will resolve the red ring for a limited time, we ask you continue to complete these actions whilst we reach a complete resolution.

Thank you again,

[Anonymous]

It seems my Q box has updated overnight to version 270. I've just checked and the mac address and Netflix ESN that I was asked for by Sky (over a year ago now) which ended up with the issue resolved for myself have both changed. The Netflix software has also updated to a 270 version number. I've not actually had a problem since then anyway but it's very, very quick to load now, although that could just be the effective app refresh that's must have happened along with the software update?

It seems that you can't force an update to the box so if yo're still on version 260 then you'll just need to be patient.

[Jodie18497]

The Netflix app is not loading, been off for weeks now 

[Daniel0210]

@Jodie18497 

What's happening? Are you seeing a red spinning circle? 

[Paddy62]

Red circle just keeps turning

[Daniel0210]

@Jodie18497 @Paddy62 

I've moved your posts into the main thread discussing this. See the post currently marked as the answer (post 2). 

[xenon81]

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@Anonymous wrote:

It seems that you can't force an update to the box so if yo're still on version 260 then you'll just need to be patient.

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You can now, Q270 became available for manual updates last week. 

[Anonymous]

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@xenon81 wrote:

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@Anonymous wrote:

It seems that you can't force an update to the box so if yo're still on version 260 then you'll just need to be patient.

---

You can now, Q270 became available for manual updates last week. 

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Ahh, didn't know that.