Netflix: Red Spinning Circle on Launch

[Noonoo7]

Filled out online form it took me through 3 options to fix 

sign out  nexflix via  web browser didnt work 

reset sky did but tookvwhilevto revladxall app and knocked off remote so used tv remote thenvre set to use sky remote 

last option canot remember had to opt out sonething in netflix account but i couldnt even follow the instructions to do this 

its working for now fingers crossed !! 

[Anonymous]

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@Noonoo7 wrote:

Filled out online form it took me through 3 options to fix 

sign out  nexflix via  web browser didnt work 

reset sky did but tookvwhilevto revladxall app and knocked off remote so used tv remote thenvre set to use sky remote 

last option canot remember had to opt out sonething in netflix account but i couldnt even follow the instructions to do this 

its working for now fingers crossed !! 

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Hopefully that's you done but if it does come back then log back in to your account online and click on the 'Account' option. Then click on 'Security', that will give you 'Access and devices' and 'Feature testing'. Turn 'Feature testing' off if it says it's on, it just means it will only use the latest stable version rather than the next beta test version. 'Access and devices' is where you remove any Sky devices listed.

Make sure that the Sky box or boxes are in standby mode when you remove the devices and once the device is removed, turn the box off at the wall or plug it out. Wait a minute before turning them back on.

[Clancy+123]

Is anybody else's Netflix not loading? Like it doesn't come up with the names the circle just keeps turning. Any help would be greatly appreciated. Thank you.

[nigea99]

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@Clancy+123 wrote:

Is anybody else's Netflix not loading? Like it doesn't come up with the names the circle just keeps turning. Any help would be greatly appreciated. Thank you.

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hi @Clancy+123 

As you will see from the length of this discussion that I have moved your post to, you are, unfortunately, not alone

Please see the post currently marked as an Answer for details to help

[100LTs]

Yes just Netflix red name  and a Rotating red circle.

[caesarome]

@100LTs 

I have moved your posts to this large topic where this link will take you to a post with something to try which should fix it for you:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4694387/highlight/true#...

[Jp122]

My Netflix is not working. It's just going round in circles.

[caesarome]

@Jp122 

Have a read and try this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4694387/highlight/true#...

[SharryCramond]

I have SKY in five different rooms.  In one room NETFLIX is not loading.  The internet connection is fine.  All other apps working on this box.  And Netflix working ok in the other rooms.  

[nigea99]

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@SharryCramond wrote:

I have SKY in five different rooms.  In one room NETFLIX is not loading.  The internet connection is fine.  All other apps working on this box.  And Netflix working ok in the other rooms.  

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 I have moved your post to, the main discussion on this

Please see the post currently marked as an Answer for details to help

[Charlene+N]

I am having the spinning red circle on my sky mini box in my bedroom, and have not been able to watch netflix on this box for 8-10 weeks.

I can use Netflix absolutely fine on the main Sky Q box in my front room. Have spent hours complaining to Netflix who are denying that their is even a problem.

They have told me that my mini box is not compatable with the Netflix App and told me its just tough luck and nothing they can do as its a Sky issue.

Have tried all the work arounds and none of them have worked on the mini box. I have filled the form in at the top of this thread as i wasnt aware until i tried to contact Sky.

[Roots1]

Red circle just keeps going round and round and not connecting 

[Laing1]

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@Roots1 wrote:

Red circle just keeps going round and round and not connecting 

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@Roots1 have a read of post 2 on page one of this thread

[Simtra64]

Netflix won't loaf on mini box red circle have done app reset.

Works fine on q box

[Daniel0210]

@Simtra64 

I've moved your posts into this lengthy thread already discussing this. See post 2 currently showing as the answer.