Netflix won’t load on sky q mini box

[Anonymous]

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@Simtra64 wrote:

Netflix won't loaf on mini box red circle have done app reset.

Works fine on q box

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Try my post (#2252) further up the previous page first.

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4711316#M658235

[Delbo]

Hi I can't get netflix on my lounge skybox it just keeps going round 

[nigea99]

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@Delbo wrote:

Hi I can't get netflix on my lounge skybox it just keeps going round 

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Hi @Delbo 

I have moved your post to, the main discussion on this

Please see the post currently marked as an Answer for details to help

Edit : @Delbo I have also removed your duplicate post

[MightyQuinn]

Hi @Delbo   Workaround until Netflix/Sky fix it https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4694387#M654564

[Catboyd]

Netflix has not been working for many months on the Sky Q Box.  At first, if I rebooted the sky box, Netflix would work - eventually Netflix would not load.

I have tried refreshing the app on the Sky Q box. I have tried the option of logging on to netflix via a web browser and logging out of Netflix that way - reboot etc etc. 

None of the tips or recommendations so far have worked. 

Is there any other options to try and Netflix up and running again.

thank you 

[Daniel0210]

@Catboyd 

Are you seeing a red spinning circle? 

[Catboyd]

@Daniel0210 yes I am

[Daniel0210]

@Catboyd 

I've merged your post into the large thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2) and other possible temporary fixes.

[Anonymous]

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@Catboyd wrote:

Netflix has not been working for many months on the Sky Q Box.  At first, if I rebooted the sky box, Netflix would work - eventually Netflix would not load.

I have tried refreshing the app on the Sky Q box. I have tried the option of logging on to netflix via a web browser and logging out of Netflix that way - reboot etc etc. 

None of the tips or recommendations so far have worked. 

Is there any other options to try and Netflix up and running again.

thank you 

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When logging into Netflix online you are removing the Sky devices from the account and not just logging out of Netflix? You don't log out of the Netflix account online at all.

[Vix6]

I have been unable to watch Netflix (app won't open) for a couple of months now.

[Niki+456]

Hi I can't load Netflix any more, I have reset everything and unplugged everything but still no joy. All othe apps are fine

[PandJ2020]

Any help: https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4694387#M654564 ?

[MightyQuinn]

Hi @Niki+456   Look here Answered: Re: Netflix: Red Spinning Circle on Launch - Page 122 | Sky Community

[Chodley]

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@Anonymous wrote:

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@Catboyd wrote:

Netflix has not been working for many months on the Sky Q Box.  At first, if I rebooted the sky box, Netflix would work - eventually Netflix would not load.

I have tried refreshing the app on the Sky Q box. I have tried the option of logging on to netflix via a web browser and logging out of Netflix that way - reboot etc etc. 

None of the tips or recommendations so far have worked. 

Is there any other options to try and Netflix up and running again.

thank you 

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When logging into Netflix online you are removing the Sky devices from the account and not just logging out of Netflix? You don't log out of the Netflix account online at all.

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Yeah this is something I see time and again, people talking about "logging out of netflix" when they should be signing out the Sky boxes via the account menu. I suspect, like you, that they are doing the wrong thing and not just naming it wrongly.

[Anonymous]

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@Chodley wrote:

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@Anonymous wrote:

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@Catboyd wrote:

Netflix has not been working for many months on the Sky Q Box.  At first, if I rebooted the sky box, Netflix would work - eventually Netflix would not load.

I have tried refreshing the app on the Sky Q box. I have tried the option of logging on to netflix via a web browser and logging out of Netflix that way - reboot etc etc. 

None of the tips or recommendations so far have worked. 

Is there any other options to try and Netflix up and running again.

thank you 

---

When logging into Netflix online you are removing the Sky devices from the account and not just logging out of Netflix? You don't log out of the Netflix account online at all.

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Yeah this is something I see time and again, people talking about "logging out of netflix" when they should be signing out the Sky boxes via the account menu. I suspect, like you, that they are doing the wrong thing and not just naming it wrongly.

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I've only just noticed myself that there's a 'show more' button under the 'manage devices' option as it only shows 4 devices by default, I had an old browser listed there. I think it may help people to just remove ALL devices to make sure they're doing it correctly. Other than that, I can't see how it can be made clearer.