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Discussion topic: Netflix has encountered an error. Code: tvq-st-102

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix not loading AGAIN on sky q?

Posted by a Superuser, not a Sky employee. Find out more

@Pink14 

Are you seeing a red spinning circle by any chance? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Pink14 This message was authored by: Pink14

Re: Netflix not loading AGAIN on sky q?

Broadband working fine, other apps working fine too, just seems to be netflix.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix not loading AGAIN on sky q?

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210 wrote:

@Pink14 

Are you seeing a red spinning circle by any chance? 


 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Darrenhavers This message was authored by: Darrenhavers

Netflix won’t load

Hi

ive been having problems with my Netflix on my sky q box it just won't load however on my mini box in bedroom it loads straight away! Anyone got any fixes for this for the main box? I've tried the usual unplug reboot even the hidden refresh and still nothing works? 

This message was authored by 100PHOENIXX This message was authored by: 100PHOENIXX

Re: Netflix issue

Sky q won't load netflix

This message was authored by Stalest This message was authored by: Stalest

Re: Netflix: Red Spinning Circle on Launch

I too have had intermittent red circle spinning until the last couple of days when it was permanent. I tried the app refresh and reboot of my skyQ box to no avail. But I finally got Netflix working by going into my Netflix account on a web browser and resetting my sky box on the devices part of my account, and then rebooting my sky box.

 

I followed the instructions from Colin0000‎ (post 1569)

Log into Netflix via the web browser.

Highlight your profile picture (Top right corner).

Click on Account.

Under the Security and Privacy option, click on 'Manage access and devices'.

Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).

Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.

Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.

Go to your SkyQ box and launch the Netflix app on your SkyQ box.

This message was authored by Chodley This message was authored by: Chodley

Re: Netflix won’t load

Posted by a Superuser, not a Sky employee. Find out more

@Darrenhavers wrote:

Hi

ive been having problems with my Netflix on my sky q box it just won't load however on my mini box in bedroom it loads straight away! Anyone got any fixes for this for the main box? I've tried the usual unplug reboot even the hidden refresh and still nothing works? 


Read the last page of posts. Like @Stalest did.

This message was authored by Ian2253 This message was authored by: Ian2253

Re: Netflix not loading

Hi, I have the same problem, did you manage to resolve the issue? Like you I have tried refreshing the apps, checked internet connection, rebooted the box but still no luck. Thanks.
This message was authored by Chodley This message was authored by: Chodley

Re: Netflix not loading

Posted by a Superuser, not a Sky employee. Find out more

@Ian2253 wrote:
Hi, I have the same problem, did you manage to resolve the issue? Like you I have tried refreshing the apps, checked internet connection, rebooted the box but still no luck. Thanks.

Don't know / can't tell who you're replying to but have you read the last couple of pages?

This message was authored by Anonymous This message was authored by: Anonymous

Re: Netflix: Red Spinning Circle on Launch


@Stalest wrote:

I too have had intermittent red circle spinning until the last couple of days when it was permanent. I tried the app refresh and reboot of my skyQ box to no avail. But I finally got Netflix working by going into my Netflix account on a web browser and resetting my sky box on the devices part of my account, and then rebooting my sky box.

 

I followed the instructions from Colin0000‎ (post 1569)

Log into Netflix via the web browser.

Highlight your profile picture (Top right corner).

Click on Account.

Under the Security and Privacy option, click on 'Manage access and devices'.

Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).

Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.

Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.

Go to your SkyQ box and launch the Netflix app on your SkyQ box.


Than you for confirming it still works, although any credit goes to @Sam9999 who came up with the fix.

This message was authored by Johnnymc1 This message was authored by: Johnnymc1

Re: Netflix: Red Spinning Circle on Launch

Hi just confirming that signing out of netflix and rebooting etc seems to have worked as I did this yesterday and today at least so far it is ok thanks again to that fix it post 

Good luck with yours

 

This message was authored by Dela1 This message was authored by: Dela1

Netflix

Hi my Netflix won't load. I just get a spinning circle. I've switched the box of at the wall but it doesn't help. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix

Posted by a Superuser, not a Sky employee. Find out more

@Dela1 

I've merged your post into a large thread discussing this very issue. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark2700 This message was authored by: Mark2700

Netflix not working on one of the Sky boxes

We have 3 Sky boxes. On one of them Netflix is not working. All other apps work on this box.

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Netflix: Red Spinning Circle on Launch

Posted by a Superuser, not a Sky employee. Find out more

For me still on Q260, Netflix working fine then went into Disney+, tried to go back into Netflix - red spinning circle 😂

I used the Reset method to get it working again. I really appreciated setting up 53 favourites again.

Filled in the form.

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