@Chodley wrote:
@Nile2977 wrote:
Pretty much tried everything mention here. Router off. App refresh. Q box on/off etc. 1 thing I did do not mentioned elsewhere was go into netflix account via Internet. Sign out your Q box. Then turn off your sky q. Reset button first. Turn off. Leave five minute. Let load up like normal and netflix worked fine. I dont know worth a try. Wonder if it loses the link and signing out forces sky q to sign it back in?
That's what we've been saying repeatedly but it's further into the thread that someone spotted it so you probably didn't get to it as it's a beast! 🙂
Don't think it loses the connection but we think maybe the authentication token gets corrupted or something and when it has to request a new one...
It was bugging me that I couldn't remember who came up with the 'fix' in the first place and I've been trolling through the thread looking for the first mention. It was @Sam9999 👍 at the end of November last year (although it seems longer than that 😉 )
https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4495318/highlight/true#...
I would reboot the Q box after removing the device from the Netflix account however.
I still don't know what Sky did to my account (delete the authentication token remotely maybe?) at the end of July or start of August last year but it's been perfectly fine ever since.
