10 Jul 2024 09:23 AM
I am having the same issue works for a couple days then just loading again
10 Jul 2024 09:38 AM
@Chodley wrote:
@Nile2977 wrote:Pretty much tried everything mention here. Router off. App refresh. Q box on/off etc. 1 thing I did do not mentioned elsewhere was go into netflix account via Internet. Sign out your Q box. Then turn off your sky q. Reset button first. Turn off. Leave five minute. Let load up like normal and netflix worked fine. I dont know worth a try. Wonder if it loses the link and signing out forces sky q to sign it back in?
That's what we've been saying repeatedly but it's further into the thread that someone spotted it so you probably didn't get to it as it's a beast! 🙂
Don't think it loses the connection but we think maybe the authentication token gets corrupted or something and when it has to request a new one...
It was bugging me that I couldn't remember who came up with the 'fix' in the first place and I've been trolling through the thread looking for the first mention. It was @Sam9999 👍 at the end of November last year (although it seems longer than that 😉 )
I would reboot the Q box after removing the device from the Netflix account however.
I still don't know what Sky did to my account (delete the authentication token remotely maybe?) at the end of July or start of August last year but it's been perfectly fine ever since.
10 Jul 2024 09:42 AM
10 Jul 2024 09:43 AM
Can this thread be merged please mods?
10 Jul 2024 12:05 PM
Netflix on our sky box isn't working but is working on my daughters laptop
10 Jul 2024 12:18 PM
Posted by a Superuser, not a Sky employee. Find out moreAre you seeing a red spinning circle?
10 Jul 2024 12:24 PM
@Daniel0210 @Yes the red circle, I've just been on the phone to sky it appears there is a problem at their end !!
10 Jul 2024 12:28 PM
Posted by a Superuser, not a Sky employee. Find out moreSee this lengthy thread on this subject
https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388
10 Jul 2024 01:05 PM
Thanks for the posts everyone, did the 001 and reset apps yesterday thank you for that info worked at that time just went to go on Netflix and its gone again so will try the log out and reset advice given by a few with thanks
10 Jul 2024 02:23 PM
Hi have signed out of netflix and reset q box re paired remote all working for now test will be tomorrow when go back thanks to all
Kind regards
10 Jul 2024 05:41 PM
Netflix wont load from App on Sky. Broadband check is saying ok, but Netflix wont load today. Working intermittantly at the moment.
10 Jul 2024 05:47 PM
Posted by a Superuser, not a Sky employee. Find out moreShould not need to reset settings on the Q box after force-logging it out, just reboot it.
10 Jul 2024 06:01 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat Sky TV service do you have as you have posted this in the Sky Go forum, which is itself an app so has no link to Netflix at all?
Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
10 Jul 2024 06:04 PM
I'm waiting to for 2 TVs to be added to my devices. A TOSHIBA and a SAMSUNG many thanks Louise Aldous
10 Jul 2024 06:13 PM
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion