Sky Mobile outage on 23rd April, still intermittent

[Daniel0210]

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@ScottCombat wrote:
Could someone please help to fix this problem ASAP Please

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@ScottCombat 

The relevant team(s) will already be working on this so you'll have to be patient a bit longer and hopefully there'll be an update tomorrow.

[misterbrown]

I can't receive calls. Have had text problems and kept getting cut off last night.

[rainiesm]

Sorry I can't help with your issue. Just to say I have the same problem. It's driving me insane 

[hevva1989]

I can't get wifi calls I have tried to contact sky but can't get anyone as I have no phone signal at home. Hopefully this will be resolved soon because I like a lot of people rely on wifi calling.

[Lupinza]

Hi we have experienced exactly the same on two Apple phones no Wi-Fi calls. Spoke at length to support in India and they went through trying to change loads of settings and were oblivious to the network having problems. I will give it 24 hours and then cancel both sim only contracts and switch to Asda who apparently use the Vodafone network and include Wi-Fi calling 

[N+Dean]

We have three phones in contracts and all experiencing continuous intermittent problems making/ receiving calls. Straight calls, not WiFi calls.

I think we'll have to consider changing to a different network if not resolved soon. 

[Sabrina1234]

Hi is there any update on why my calls arnt coming through 

[rainiesm]

Same here. Still not working 

[Lupinza]

Occasionally receiving 1 bar but Wi-Fi calls haven't worked for 3 days 

[Sabrina1234]

When people try to ring me it says sorry this person isn't avaiable 

[Clareridds]

Hi all,

Support teams are investigating this issue still and we understand how frustrating it is. 

We're really sorry for the inconvenience caused and the support teams are attempting to resolve the issue as quickly as possible. 

Thank you

[MaiM1]

Hi,

As a sky customer for 2 years now, and a silver VIP member it is quite frustrating that sky did not contact any of their customers to let them know this is happening, instead sky leave their customers in the unknown. It is really frustrating paying for something that is not working. I too have had my phone reset while on the phone to sky. I called back after having my phone reset and the other advisor told me about the issue (the previous advisor did not even mention it). Sky you need to sort it ASAP! 

[leebarker]

Has this problem been fixed yet as i still cannot send SMS?

[caesarome]

@leebarker 

Two posts above yours is the latest update from Sky, have you seen it ?

[Daniel0210]

@leebarker 

Please see the update posted by @Clareridds 20 minutes ago.