Sky Mobile outage on 23rd April, still intermittent

[Newie]

This is a Joke, missed a Dr's call which had to be booked two weeks in advance and have not been able to receive calls since Sunday!  

Surely Sky mobile users should be notified of the issue and compensation offered due to the service offered not being supplied!  

[Kscmr]

Hi, I relay solely on wi fi calling and it has stopped working on all devices in our household (all previously worked) since definitely 24th April 2023. Is this domethjnv that I can expect to be resolved?

[Daniel0210]

@Kscmr 

See the update posted on this thread by a Sky staff member in the last hour. 

[Kscmr]

Has this been resolved for you yet. I'm having same issue

[claire+wan]

I can't recieve calls, can make calls and texts 

[le1934]

Do you mean " Reset settings" under Mobile data option?

[le1934]

Sort it out faster please otherwise hundreds are leaving your service and reporting on every possible meida outlet that your service is terrible. 

[le1934]

My wife is a medic and relies on her phone, Your lack of support is outrageous and unforgiveable. 

[The+Kelly+Family]

Hi 

My family are still unable to receive calls and make calls to other sky mobile nubmers. When will this issue be fixed? 

[Daniel0210]

@The+Kelly+Family 

Please see this mornings update from Sky further up the thread. 

[FisherKing85]

I'm getting texts failed to send this last 2 days absolutely ridiculous! 

[karl+mufc]

I have 3 devices in my family and all are not receiving any calls.

texts are fine.

[rhoda7200]

Thanks Clareridds, Yes it started on Sunday night, look forward to receiving your update, thanks really appreciate your response

[Si6776]

It's now been flagged in the Network Status, so hopefully the call centre staff will also have been made aware of it and won't be telling people to reset their phones!

Reported on: 25 Apr 2023 08:40 AM

We are aware that some Sky Mobile customers are experiencing issues with making calls via Wi-Fi right now. We are investigating the issue and we are sorry for any inconvenience this may be causing.

[KFI17]

I have not been able to receive calls since Sunday. 
I have missed a call from my daughters school telling me she was sick and needed picking up. 
I rely on my phone for work as an emergency worker - this is not acceptable.

compensation on every customers bill is needed.