28 Apr 2023 02:10 AM
I was charged and biked twice
28 Apr 2023 02:54 AM
Can I get my refund please as soon as possible . You've charged me twice £120 when my bill is £40 a month.
28 Apr 2023 05:52 AM
Posted by a Superuser, not a Sky employee. Find out moreWe are Sky customers here like you.
Did you make a payment yourself on the 18th April ?
You say your bill is £40 a month but there was a debit of £80 that looks like it wasn't paid from a previous bill that has been carried over and added to this one hence this bill being £120.
As the bill has been paid twice you are now in credit to the tune of £120 meaning for your new 3 bills no money should be taken from you you as the credit will be used to pay it.
If you prefer you can have the £120 refunded so let us know if you would like this done as we can alert Sky's messaging team to get in contact you about this.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion