I'm aboard and can't use my phone only the WiFi

[Daniel0210]

@Bevington 

I've merged your post into a lengthy thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2). 

[Dan2511]

Hi,

Arrived in Mauritius Saturday and recieved the welcome text. Updated all settings. Switched roaming on. Turned off spend cap. Added APN settings manually and still can't send/receive texts/phone calls or connect to data.

[Jonathan41]

Is this issue also affecting calls and texts?

[Chlo7]

I am aware of the wider "no signal abroad" issue however is there a timeframe of when this will be resolved?

[Bevington]

Yes I have no Internet

[Daniel0210]

@Dan2511 

If this started this morning it'll be connected to the issue being discussed here

https://helpforum.sky.com/t5/Sky-Mobile/No-Mobile-Signal-while-abroad/td-p/4675923

[Dan2511]

Hi Dan,

I've had the issue since I arrived Saturday unfortunately 

[Daniel0210]

@Chlo7 

No need for another thread so merged into the one you referred to. At present Sky haven't given an eta and are unlikely to until it's fixed.

[Zakjohnson]

We are in Greece no signal or 4g since yesterday afternoon what is going on? 

[Ffrs362]

I am in Portugal and cannot use my phone for calls or data can anyone help please

[Daniel0210]

@Ffrs362 

I've merged your post into a thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2). 

[Lovebovril]

I arrived in Spain five days ago. For the first few days I was able to call and text but now  they just fail. It's nothing to do with the spend cap and the settings all seem fine. I've switched it off and on a few times... any suggestions? 

[Mgarl]

I'm in Germany and still no mobile data since waking up. Please can we have an ETA for this to be fixed?

[Daniel0210]

@Lovebovril 

This is an issue that started this morning. See post (2) currently showing as the answer.

[Viclawyer]

I'm unable to get signal abroad. Is Sky sorting this issue? It's extremely inconvenient.