Roaming issues in Turkey

[Thomas71]

I don't seem to be able to connect to any network in Turkey for the past 24 hours. It's been fine until late last night. 

is there an issue that's known here?

[GD1]

@Thomas71   I have merged your post to this existing thread that is discussing the same issue.

[Johnny+Clarke]

Same issue here. Sky mobile are a joke these days

[Kevkim7]

Hi, we are also in Tenerife, phone was working yesterday, with no issues today it isn't we have 4 phones on one contract none are working, I renewed my contact recently and explained that sky was more expensive I was advised that sky customer service was second to none. They need to sort this out no one else in the hotel is having problems with other networks.

[Josh1990]

Ive got no signal or data service abroad. Ive tried the step by steps but nothing works 

[lisabbaa]

Hi Sky,

Is there a problem with Data roaming in spain. My daughter is there and cannot use her phone. No signal for data, not received a local text to say she can use her phone abroad etc etc. She has plenty of data on her phone.  Can you advise please?

[Daniel0210]

@Josh1990 

I've merged your post into a thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2). 

[Daniel0210]

@lisabbaa 
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here. See my post below yours and the latest update (post 2).

[lisabbaa]

Oh thank you.

[Daniel-F · Accepted solution]

Hi all, 

Thank you again for reaching out to us to share your experience with roaming abroad.  

Support teams confirmed this issue specifically impacted 3G roaming and this has now been fixed. 

If you are still experiencing any issues roaming abroad, please visit our self help pages here to run some troubleshooting on this found here: https://www.sky.com/help/articles/sky-mobile-roaming-problems 

Thanks for using Community to flag this issue with us 🙂

[NickSollie]

Thank you for fixing the issue rapidly, this is why I continue to use sky after so long your customer service is far greater than your competitors.

[Jonathan41]

Hello

Thank you for your work on this. However the issue is persisting for me. Therefore, having had a working phone this morning I am now in Germany with a phone that cannot connect to a mobile network. I have completed all the steps outlined but this has not resolved the issue. I hope this can be resolved as a matter of urgency as I cannot directly contact sky as I have no connection to a mobile network. Thanks

[Jonathan41]

Apologies. Restarting my phone has resolves the issue. Thanks

[caesarome]

@Jonathan41 

---

@Daniel-F wrote:

If you are still experiencing any issues roaming abroad, please visit our self help pages here to run some troubleshooting on this found here: https://www.sky.com/help/articles/sky-mobile-roaming-problems 

---

[Kez9736]

Mine still isn't working and I've tried doing all the things it says to do