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Discussion topic: Apple iPhone User? Ported a Number to Sky?

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This message was authored by claireemmaj03 This message was authored by: claireemmaj03

Re: Apple iPhone User? Ported a Number to Sky?

I will as i am unable to send a 'temp' number to the customers/reps/sites/enginers etc i have to deal with daily just to use for a few days, i have a number they need to be able to contact me on. 

My number ported over is working only on WIFI, and despite showing on imessages as the correct number they are not coming through and neither are whatsapps. 

 

How do i speak to a customer service agent at Sky do you know as the virtual ssistant is useless and will not give me any way to conatct someone? 

This message was authored by caesarome This message was authored by: caesarome

Re: Apple iPhone User? Ported a Number to Sky?

Posted by a Superuser, not a Sky employee. Find out more

150 is the number to call Sky, if asked if you want to go online or have a link sent then say No.

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This message was authored by Kenny+Fedup This message was authored by: Kenny+Fedup

Re: Apple iPhone User? Ported a Number to Sky?

Ported two sims from EE to Sky three days ago, my wife's phone all working ok with number retained, my phone all working but has a new number (yes I tried to change the number in phone settings iPhone X)

called Sky ' seems a problem with PAC it's not working. Called EE oh we may need an investigation as we supplied the PAC correctly. 

NOW WHAT, unable to use my personal apps as two step verification goes to the number not brought over. 

Sky do not seem to care, tried three times and the result. Email-here is your new mobile phone bill 😞

This message was authored by Dave185 This message was authored by: Dave185

Re: Apple iPhone User? Ported a Number to Sky?

I am having this problem,  but with a Samsung S23.

 

I ported my number across from a different network and when I make calls, my number appears correctly on their devices and when people call me, it works correctly.  The problem is with text messaging. People send me a message to the correct number and it reaches me.  When I reply to them, the message comes from a totally different number!  They can reply to my message from a totally different number and it also reaches me! I am pretty stumped. 

 

Is it something to do with my messages app.  I notice that my S23 (I've only had it for a month or so) has 2 different apps,  one called 'Messages' and another called 'Messaging'

 

Please, can anybody help my fried brain? 

This message was authored by caesarome This message was authored by: caesarome

Re: Apple iPhone User? Ported a Number to Sky?

Posted by a Superuser, not a Sky employee. Find out more

Have you look at all your phone settings @Dave185 to make sure the correct number is shown and if it is wrong then changed it ?

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This message was authored by GordonR2 This message was authored by: GordonR2

Re: Apple iPhone User? Ported a Number to Sky?

iPhone old number doesn't show in Settings and temporary number dominates, so this may help

Switch off all other Apple devices and on the phone switch off iMessage and Facetime and leave off for 15 minutes. Also disable bluetooth, including on your iWatch. Where the temporary number shows delete it completely. Switch off the iPhone and leave off for at least 5 minutes. Switch back on and enter your old number in Settings.

Switch bluetooth, iMessage and Facetime back on and your old number should now take precendence.

Tried various things over two days and this eventually worked. Why can't Sky provide this sort of information??

Hope it helps.

This message was authored by Sonia1973 This message was authored by: Sonia1973

Re: Apple iPhone User? Ported a Number to Sky?

Since my number ported to sky on Friday I have not been able to make calls. Not very reassuring to see this thread that goes back 3 years and it's still an issue for people. I travel solo a lot and have a mother with dementia, I need to be able to make calls. No seems to be able to help me 

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