Mobile credit refund

[Alison127]

I have cancelled my mobiles but still have £66 pounds on account form last year nobody has ever tried to pay it me back 

[Daniel0210]

@Alison127 
Refunds after cancelling should only take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[Alison127]

Hi ues showing as credit on my account but think bank details are expired on there thanks 

[Daniel0210]

@Alison127 
To see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Alison127]

Thank you 

[Jason-]

Hello @Daniel0210, thanks for the heads up. I'll send @Alison127 a message now and we can help with their refund request. 

Thanks, Jason-