Sky Glass Power up Issues 19-9-24

[lettice]

---

@Dawy1 wrote:

this has been like this since friday morning 

my mum is 92 years old and can't get out so this is what she likes doing 

try the steps advice and nothing is working 

when trying to get in touch with someone the phone line go like phone been put down on you so can't even get through to talk to anyone 

this is disappointing been with sky a lone time not happy 

---

This is the resolution that works, that you have to do and is getting Sky Customers back and working.

Keep trying it.

Follow the procedure exactly as described for Sky Stream in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Matt02021]

I've tried 1 minute. 2 minutes. 5 minutes. Still nothing. I've starting to get arthritis in my fingers 

[Hobbayne64]

Has anybody managed to successfully connect Sky Glass via an Ethernet cable, and if so, when the cable was unplugged, was it still connected? I am terrified to pull out my Ethernet cable. in case this happens and the whole lot goes down again 

[Superzob]

Try buttons 1&3 - worked for us.

[lettice]

---

@Debbie95 wrote:

Everyone is talking about sky glass. What about sky stream puk. I've tried the link on page 2 and still not working. I'm not expert and for sky to expect us to sort this ourselves is out of order

---

This is the resolution that works for both Sky Glass and Sky Stream, follow the Sky Stream procedure as below.

Make sure you keep the button pressed down and keep down until,it's flashed different colours many a number of times. To make it easier turn the puck upside down, so it's easier to hold the button down for this process and return the right way when it's all back up.

Follow the procedure exactly as described for Sky Stream in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Lesley07]

Thank you to everyone on here that help people . I finally got my TV working again using the my mobile hotspot .

Thank you so much I appreciate the help

[Alunbuckley]

Hi ive managed to do a hard reset on the tv but now not connecting to the internet

[Susanne6]

I've had no tv since Friday morning it's a joke been on phone for nearly a hour trying to speak to some one I've got no light on tv on on side 

[Toni7]

The sky is back on 

[Jporch316]

---

@Susanne6 wrote:

I've had no tv since Friday morning it's a joke been on phone for nearly a hour trying to speak to some one I've got no light on tv on on side 

---

The recovery process in post 2 of this thread worked for my glass and I had no lights on my set 

[GD1]

@Susanne6  Have you attempted to follow the ateps in post 2 (post marked as answer) that have been up since yesterday?

[harry+hill+farm]

Hi,

I am inderjit kakkad from Friday my TV is not turning on I had tried everything, even I called sky TV contact number after 2 hours wait they disconnected the call but not helping me at all my little one crying for TV.

[Claire1239]

Ok

Sky Glass user, no pucks, (virgin supplies broadband) can get TV on, get to my activation code, but get the ‘oops there’s a problem” and yes I’m logged in already, tried on phone, laptop, iPad and even another android iPad I remembered I had.

Here’s the weird thing, I thought I would try and be productive and sort my phone subscription out with a completely different company I use, logged in fine, clicked upgrade

its saying I’m off line, I’m not as wouldn’t be able to scroll on my iPad device, plus I’ve just logged in, all my info comes up. I’m getting Error pages pop up, it’s like something has changed in the background, tried logging in with all other devices. 

I feel this is linked somehow, has it been hacked? 

Also tried, Microsoft browsers, google chrome & incognito chrome

I wish they would just tell us something! I’ve never had problems with sky, whenever 

ive had a connection issue, it’s been a quick call and paitent person on the other side

solving the issue. Changed to sky glass since this April, this is the first big problem in years!

[Jporch316]

---

@Alunbuckley wrote:
Hi ive managed to do a hard reset on the tv but now not connecting to the internet

---

Can you connect your tv to the router with an ethernet cable temporarily 

[Fothergill1]

@Susanne6  For most subscribers this issue was resolved yesterday morning.  Read post 2 of this thread for the solution.

Note - If you are asked to enter a PIN ignore it and simply switch the puck off at the wall for a few seconds and then stitch it back on.