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Discussion topic: Sky Glass Power up Issues 19-9-24

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This message was authored by GD1 This message was authored by: GD1

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Susanne6  Have you attempted to follow the ateps in post 2 (post marked as answer) that have been up since yesterday?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by harry+hill+farm This message was authored by: harry+hill+farm

My TV not turning on sky glass TV issue no light

Hi,

I am inderjit kakkad from Friday my TV is not turning on I had tried everything, even I called sky TV contact number after 2 hours wait they disconnected the call but not helping me at all my little one crying for TV.

This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky Glass Power up Issues 19-9-24

Ok

Sky Glass user, no pucks, (virgin supplies broadband) can get TV on, get to my activation code, but get the ‘oops there’s a problem” and yes I’m logged in already, tried on phone, laptop, iPad and even another android iPad I remembered I had.

 

Here’s the weird thing, I thought I would try and be productive and sort my phone subscription out with a completely different company I use, logged in fine, clicked upgrade

its saying I’m off line, I’m not as wouldn’t be able to scroll on my iPad device, plus I’ve just logged in, all my info comes up. I’m getting Error pages pop up, it’s like something has changed in the background, tried logging in with all other devices. 

 

I feel this is linked somehow, has it been hacked? 

 

Also tried, Microsoft browsers, google chrome & incognito chrome

I wish they would just tell us something! I’ve never had problems with sky, whenever 

ive had a connection issue, it’s been a quick call and paitent person on the other side

solving the issue. Changed to sky glass since this April, this is the first big problem in years!

 

 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Alunbuckley wrote:
Hi ive managed to do a hard reset on the tv but now not connecting to the internet

Can you connect your tv to the router with an ethernet cable temporarily 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Susanne6  For most subscribers this issue was resolved yesterday morning.  Read post 2 of this thread for the solution.

 

Note - If you are asked to enter a PIN ignore it and simply switch the puck off at the wall for a few seconds and then stitch it back on.

------------------------------------------
If my post has solved your issue please mark as an "Answer"
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This message was authored by revird This message was authored by: revird

Re: Sky Glass Power up Issues 19-9-24

This did not work for me 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

 


@revird wrote:

This did not work for me 


@revird how far did you get through the process?

 

Most people seem to get stuck either at the PIN or activation stages probably as they entered a PIN instead of switching the puck off or they are not signed into their MySky account at www.sky.com

 

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
This message was authored by lettice This message was authored by: lettice

Re: My TV not turning on sky glass TV issue no light

Posted by a Superuser, not a Sky employee. Find out more

@harry+hill+farm wrote:

Hi,

I am inderjit kakkad from Friday my TV is not turning on I had tried everything, even I called sky TV contact number after 2 hours wait they disconnected the call but not helping me at all my little one crying for TV.


This is the resolution that works, that you have to do.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 


https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Kitchenmaid This message was authored by: Kitchenmaid

Re: Sky Glass Power up Issues 19-9-24

Tried this back to the welcome screen abd so on. 

This message was authored by Brady3 This message was authored by: Brady3

Re: Sky Glass Power up Issues 19-9-24

24 hours later still unable to activate code OOPS error message 

This message was authored by alenon This message was authored by: alenon

Re: Sky Stream Puck stuck on PIN reset

Sky Stream Puck stuck on PIN reset and I've reset the PIN online through my Sky account. Can't get any reply through the phone or messenger and Sky chat not available. Can anyone help please?

This message was authored by Alunbuckley This message was authored by: Alunbuckley

Re: Sky Glass Power up Issues 19-9-24

I have tried connecting the internet thru wps and the password as I dont have a wire to connect it that way and it's still not working
This message was authored by lettice This message was authored by: lettice

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Brady3 wrote:

24 hours later still unable to activate code OOPS error message 


Many have had this problem and this resolves it for them;

 

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

 

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by anthony+david This message was authored by: anthony+david

Re: Sky puck flashes white then turns off.

Hi,

 

Just did the same. Pressed 1&3 on remote. It decided to wake up on both TV and PUk. It seemed the remote was the problem in not leeting the setup to complete. All now working.

This message was authored by lettice This message was authored by: lettice

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Kdoodle wrote:

When refreshing/linking sky stream = oOps there has been an error....

 

can't get back the link my account stage and the verification code? 


 

Many have had this problem also, this normally resolves it;
Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

 

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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